AI-Powered CRM Strategist for Fintech Growth

Sambla Sverige; Stockholms kommun; Hybrid; SEK 45,000 - 65,000; Full time

Benefits offered by this job

Innovative work environment

Dynamic team culture

Job summary

Sambla Sverige is looking for an experienced CRM Specialist to lead AI-powered customer journey optimization. In this role, you will develop and execute CRM strategies while collaborating with various teams to enhance customer interactions.

The ideal candidate should have at least 3 years of experience in CRM, preferably in a fintech setting, and possess strong analytical skills. Join a vibrant fintech environment at Sambla, dedicated to fostering growth and innovation.

Qualifications

• At least 3 years of CRM experience, preferably in multibrand and/or Fintech industry.
• Proven ability to independently plan, run and optimise CRM campaigns with clear commercial and customer impact.
• Hands-on experience with modern CRM platforms, ideally with AI-driven features.

Responsibilities

• Develop and execute CRM strategies focused on personalized, data-driven customer journeys.
• Define and manage audience segments using behavioral, transactional, and lifecycle data.
• Partner with data teams to track, analyze, and report on CRM performance.

Skills

CRM Campaign Management

Data Analysis

Collaboration

AI Tool Utilization

English Proficiency

Tools

CRM platforms

Analytics Dashboards

Job description

Sambla Sverige is looking for an experienced CRM Specialist to lead AI-powered customer journey optimization. In this role, you will develop and execute CRM strategies while collaborating with various teams to enhance customer interactions.

The ideal candidate should have at least 3 years of experience in CRM, preferably in a fintech setting, and possess strong analytical skills. Join a vibrant fintech environment at Sambla, dedicated to fostering growth and innovation.