German-Speaking Customer Trust & Experience Consultant

Klarna; Nyköpings kommun, Stockholms kommun; Remote; SEK 454,608 - 647,472; Full time

Benefits offered by this job

100% flexibility in working hours and location

Competitive hourly compensation

Autonomy and impact in your work

Onboarding support

Job summary

A global fintech company is seeking a customer trust consultant to join their team in Sweden. This flexible role requires fluency in German and a strong background in problem-solving and communication. Responsibilities include managing complex customer cases and utilizing AI tools to enhance customer experiences and product offerings. Candidates must be registered for self-employment in Sweden and ready to help shape the future of fintech while working from anywhere in the country.

Qualifications

• Fluent (native or near-native) in German.
• Comfortable working in business English.
• Registered for F-skatt (self-employed).

Responsibilities

• Manage complex, high-friction customer cases end-to-end.
• Deliver exceptional experiences via phone, chat, and email.
• Identify patterns and produce structured improvement suggestions using AI tools.

Skills

Problem-solving

Communication

Customer service

Tech-savviness

Education

Degree in engineering, business, economics, law, political science or similar

Job description

A global fintech company is seeking a customer trust consultant to join their team in Sweden. This flexible role requires fluency in German and a strong background in problem-solving and communication. Responsibilities include managing complex customer cases and utilizing AI tools to enhance customer experiences and product offerings. Candidates must be registered for self-employment in Sweden and ready to help shape the future of fintech while working from anywhere in the country.