End User Support Specialist

Life @ Sharp Brains; Borås kommun; On-site; SEK 414,000 - 496,000; Full time

Job summary

Life @ Sharp Brains in Borås, Sweden seeks an experienced EUC/Desktop Support Engineer (L1) for onsite enterprise IT support. The role covers end-user computing, device lifecycle, imaging, and hands-on troubleshooting across Windows 10/11, with Microsoft Intune, SCCM, and ServiceNow for management.

You will provide desk-side and remote support, participate in after-hours standby rotations, and ensure security updates and patching while delivering excellent customer service in a global enterprise

Qualifications

• 3–5 years in Desktop Support or EUC/Deskside roles.
• Strong Windows 10/11 administration and troubleshooting.
• Hands-on with Intune, SCCM, and ServiceNow.
• Active Directory user and device management.
• Networking fundamentals including VPN, DNS, DHCP.

Responsibilities

• Provide onsite desktop and deskside support for hardware, software, and network incidents.
• Perform IMAC and break/fix activities.
• Manage device lifecycle: imaging, deployment, configuration, patching, upgrades, asset management.
• Support Windows 10/11 and basic macOS issues.
• Resolve issues with Microsoft 365, Outlook, VPN, printers, and peripherals.
• Utilize SCCM, Intune, and ServiceNow for endpoint management and ticketing.
• Administer Active Directory accounts and passwords.
• Deliver VIP/executive-level support with excellent service.
• Ensure endpoint security updates and patch management.
• Follow ITIL practices for incident, request, change, and problem management.
• Provide remote and after-hours support when required.

Skills

Windows 10/11

Intune

SCCM

ServiceNow

Active Directory

Networking basics

Troubleshooting

Customer service

Deskside support

Tools

SCCM

Job description

Employment Type: Full-Time | Freelance / B2B Contract

Compensation: EURO 3700/Month

Working Hours: Monday–Friday | 8:00 AM – 4:00 PM

On-Call Requirement: Availability for after-hours support and participation in a 24/7 standby rotation when required.

Position Overview

We are seeking an experienced EUC / Desktop Support Engineer (L1) to provide onsite enterprise IT support in Boras Sweden. The successful candidate will be responsible for delivering high-quality end-user support, managing endpoint devices, resolving technical issues, and ensuring a seamless user experience across the organization.

This opportunity is ideal for professionals with hands-on experience in desktop support, end-user computing, deskside services, and enterprise IT environments.

Key Responsibilities

• Provide onsite desktop and deskside support for hardware, software, and network-related incidents.
• Perform IMAC (Install, Move, Add, Change) and break/fix activities.
• Manage device lifecycle activities, including imaging, deployment, configuration, patching, upgrades, and asset management.
• Support and troubleshoot Windows 10/11 environments and basic macOS issues.
• Resolve issues related to Microsoft 365, Outlook, VPN connectivity, printers, scanners, and peripheral devices.
• Utilize SCCM, Microsoft Intune, and ServiceNow for endpoint management and ticket administration.
• Perform Active Directory user administration, account provisioning, and password management.
• Deliver VIP and executive-level support while maintaining exceptional customer service standards.
• Ensure endpoint compliance, security updates, and patch management activities are completed effectively.
• Follow ITIL best practices for incident, request, change, and problem management.
• Provide remote and after-hours support for critical business incidents when required.

Required Skills & Experience

• 3–5 years of experience in Desktop Support, EUC Support, Deskside Support, or IT Support roles.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Hands-on experience with Microsoft Intune, SCCM, and ServiceNow.
• Experience managing users and devices through Active Directory.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN technologies.
• Excellent troubleshooting, communication, and customer service skills.
• Experience supporting enterprise or corporate IT environments.
• Ability to work independently in an onsite support environment.
• Willingness to participate in a standby and on-call support rotation.

Why Join?

• Full-time B2B freelance engagement.
• Exposure to enterprise-grade IT infrastructure and modern workplace technologies.
• Opportunity to work within a global enterprise setting.
• Immediate onboarding opportunity.
• Additional monthly standby allowance provided.