Desktop Support Technician

Sharp Brains; Stockholms kommun; On-site; SEK 536,000 - 915,000; Part time

Job summary

Sharp Brains in Stockholm, Sweden seeks an IT Desktop Support professional for a 1-year extendable freelance contract. You will handle end-user devices, perform IMAC tasks, manage OS imaging, and use SCCM/Intune and ServiceNow for asset tracking and ticket resolution.

Responsibilities include software installations, security patching, VPN support, and on-site VIP support during escalations. Strong knowledge of Windows OS and AD is required.

Qualifications

• Experience delivering end-to-end IT desktop support.

Responsibilities

• Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

Skills

End-user support

SCCM

Intune

ServiceNow

Windows OS

Active Directory

VPN

ITIL basics

MAC basics

Tools

SCCM

Intune

ServiceNow

Active Directory

VPN clients

Job description

Job Duration: 1-Year extendable Full-Time freelance contract

Location: Stockholm, Sweden

Contract Type: Freelance- B2B

Language: Local + English

Job Responsibilities

1. 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
2. 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
3. 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
4. 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
5. 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
6. 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
7. 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
8. 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
9. 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
10. 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
11. 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.