IT Support Engineer (IT-supporttekniker - IT-tekniker)

Tata Consultancy Services; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Union coverage

Pension scheme

Insurance

Reading learning access

Career growth

Job summary

Tata Consultancy Services in Stockholm is seeking an IT Support Engineer with 3+ years of IT Support experience for a contract of about one year, onsite. You will provide hands-on support for laptops, desktops, mobile devices, printers and AV equipment, addressing hardware, software and connectivity issues.

Work with local and global teams, document processes and contribute to workplace transformation initiatives while maintaining asset records and ensuring excellent user support.

Qualifications

• 3+ years in IT support or related fields.
• Experience supporting users in enterprise environments.
• Proficient in Windows, M365, Teams and AD.
• Networking basics: TCP/IP, LAN, Wi-Fi, VPN.
• Experience with device lifecycle and asset management; MacBook support with Intune is valuable.
• Degree in IT, computer science, engineering or related field or equivalent experience.
• Fluent in English.

Responsibilities

• Provide hands-on onsite support for laptops, desktops, mobile devices, printers and other workplace technology.
• Diagnose and resolve hardware, software and connectivity issues; coordinate with specialists when needed.
• Set up, deploy, replace and retire devices while maintaining asset and inventory records.
• Support meeting-room technology, AV equipment, collaboration tools and wired or wireless connectivity.
• Contribute during upgrades, office moves and transformation initiatives, with documentation.
• Identify recurring issues and share ideas to improve service quality and employee experience.

Skills

Windows

Microsoft 365

MS Teams

Active Directory

Identity management

ITSM tools

TCP/IP

LAN

Wi-Fi

VPN

Intune

English

Education

IT, CS, eng degree or equivalent

Tools

Intune

Job description

Experience: 3+ years in IT Support or related fields

Location: Stockholm

Type: Contract ~1 year | Onsite |

Tata consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose. We help companies across industries achieve their strategic goals and lead their digital transformation programs. With 600,000 experts globally and 18,000+ consultants working for leading Nordic Customers, we have a strong sense of purpose for the ecosystem around us - our employees, partners, customers and society.

About the role

Technology works best when people can rely on it. As an IT Support Engineer, you will be a visible and trusted point of contact for colleagues who need practical, high-quality technical support. You will solve issues across devices, applications, connectivity and workplace technology, while contributing to smooth daily operations in a modern enterprise environment.

This is an opportunity to build broad technical experience, work with both local and global teams, and see the immediate impact of your work. If you enjoy troubleshooting, helping people and taking ownership from first contact through resolution, this role offers a strong platform for continued development.

Key Responsibilities:

• Provide hands-on onsite support for laptops, desktops, mobile devices, printers and other workplace technology.
• Diagnose and resolve hardware, software and connectivity issues, and coordinate with specialist teams when needed.
• Set up, deploy, replace and retire devices while maintaining accurate asset and inventory records.
• Support meeting-room technology, audio-visual equipment, collaboration tools and wired or wireless connectivity.
• Contribute during upgrades, office moves and workplace transformation initiatives, with clear documentation throughout.
• Identify recurring issues and share ideas that improve service quality, knowledge management and the employee experience.

About you

You combine technical curiosity with a genuine service mindset. You communicate clearly, stay calm when priorities change and enjoy working directly with users. You take ownership, pay attention to detail and collaborate well across teams. Just as importantly, you are motivated to keep learning as workplace technology evolves.

Qualifications:

• At least 3 years of relevant experience in IT support, desktop support, field services or end-user computing.
• Hands-on experience supporting users in a corporate or enterprise environment.
• Good knowledge of Windows, Microsoft 365, Microsoft Teams and Active Directory or identity-management concepts.
• Working knowledge of IT service-management tools and network fundamentals such as TCP/IP, LAN, Wi-Fi and VPN.
• Experience with device lifecycle and asset management; exposure to MacBook support and Microsoft Intune is valuable.
• A degree or diploma in IT, computer science, engineering or a related field, or equivalent practical experience.
• Fluent in English (written and spoken)

What we offer

• Collective Agreement with the Union Coverage
• Salary Sacrifice Pension Scheme through SPP
• Pension Advisory Services through SPP
• Skandia Group Insurances
• Access to the Benifex Benefits Portal with Exclusive Discounts
• Continuous Learning, Training and Development Opportunities
• Access to world-class learning platforms
• Long-Term Career Growth within a Global Organization

Ready to make an impact?

Join a company where innovation, collaboration and continuous development are part of everyday life!

For questions regarding the position (please do not send CVs -due to GDPR CVs will be deleted), please contact:

[e-mail]