IT Desktop and Network Support Dispatch Sweden

Brilliant Computers; Stockholms kommun; On-site; SEK 423,549 - 635,323; Full time

Job summary

A tech support company in Stockholm is seeking an IT Desktop and Network Support professional. The ideal candidate will install, troubleshoot, and fix hardware issues for desktops, laptops, and peripherals. Responsibilities include providing smart hand support for networking hardware and resolving connectivity issues. Excellent communication skills and the ability to work with deadlines are essential. A knowledge of ticketing tools like ServiceNow is advantageous. Competitive compensation is offered.

Qualifications

• Excellent written and oral communications skills.
• Ability to work with deadlines and complete tasks on time.
• Experience with ticketing tools is an advantage.

Responsibilities

• Install, troubleshoot, and fix desktops, printers, and laptops.
• Perform smart hand activity for hardware support.
• Manage issues with systems and network cabling.

Skills

Technical troubleshooting

Deskside support

Basic administration of Windows O/S and MAC OS

Networking knowledge (TCP/IP, DNS, DHCP)

Bilingual (English & Local B2)

Tools

ServiceNow

Remote connection software

Job description

IT Desktop and Network Support Dispatch Sweden

Stockholm, Sweden | Posted on 11/28/2025

Installing technical troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites and from Remote Team.
• Ability to lift / move computer equipment weighing up to 50Lbs.
• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi‑port data termination panels all under ‘Smart Hands’ capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end‑user network cabling.
• Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.

Requirements

Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with a sense of urgency.
• Bilingual (English & Local B2).
• Experience of ticketing tools (ServiceNow / Remedy etc.) additional advantage.

Items

• Console cable for CISCO and Silver Peak.
• Full Internet ready mobile.
• Noise cancellation head sets.
• Team Viewer, MS‑Teams, Putty, Remote connection software, Admin Access of the Laptop.
• RJ45 port on Laptop.