IT Support

BioArctic; Stockholms kommun; On-site; SEK 480,000 - 600,000; Full time

Job summary

BioArctic in Stockholm is seeking an experienced IT support professional to join a small IT team. You will manage and prioritize support requests, troubleshoot issues, and contribute to IT improvement projects while training users.

We value service-minded applicants with strong Windows/M365/Azure/AD knowledge, basic networking, and experience with ticketing systems. Swedish and English proficiency is essential during office hours.

Qualifications

• Minimum five years of experience in IT support or helpdesk.
• Strong knowledge of Windows environments, Microsoft 365 and Azure/AD.
• Basic networking knowledge and familiarity with ticketing systems.
• Fluent in Swedish and English, written and spoken.

Responsibilities

• Manage and prioritize IT support requests and tickets.
• Troubleshoot and resolve IT issues for employees.
• Participate in IT improvement projects and training sessions.
• Collaborate with external suppliers as needed.

Skills

IT support

Helpdesk

Windows

Microsoft 365

Azure/AD

Networking

Ticketing systems

Customer service

Education

Post-secondary IT education

Tools

Active Directory

MDM

Job description

Are you a motivated IT support professional with experience in systems administration? Then we might have the perfect role for you!

Day-to-day work

We are looking for someone who will play a key role in ensuring a reliable IT environment for our employees. You will join a small IT support team and work closely with an existing IT support colleague. The role reports to the Head of IT. You will manage and prioritize IT support requests, troubleshoot and resolve issues, and participate in IT improvement projects. The role also involves providing technical support and training to users, as well as collaborating with external suppliers when needed.

Who are you?

We believe that someone with consulting experience would be particularly well suited to this role, as you are accustomed to working in different environments and quickly adapting to new systems and processes. You can explain IT in a way that people understand, making you service-minded and skilled at guiding others. You have at least five years of experience in IT support or helpdesk work and are familiar with ticketing systems. You have solid knowledge of Windows environments, Microsoft 365, and Azure/AD, as well as basic networking knowledge. You are structured, self-motivated, analytical, and solution oriented. In addition, you have a basic understanding of IT security and are fluent in Swedish and English, both spoken and written.

Preferred qualifications

• Post-secondary education in IT, such as a vocational higher education diploma or university degree.
• Knowledge of Active Directory and user administration.
• Experience with MDM solutions for portable devices.
• Previous experience in systems administration or IT management.
• Ability to manage stress and work under time pressure.

Location and working hours

The position is based in Stockholm, and working hours are during regular office hours, 08:00–17:00.

Take the next step in your career and become part of our team!