Customer Support & Workplace operations specialist

Storykit; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

30 days vacation

Pension

Wellness allowance

Job summary

Storykit in Stockholm is seeking a Customer Support & Workplace Operations Specialist to act as the central interface for customers and office operations. You’ll manage user support via Intercom, oversee subscriptions, maintain knowledge content, and ensure a welcoming, efficient HQ environment.

This is a full-time on-site role at our Stockholm headquarters. We value structured, tech-savvy individuals with a service mindset, fluent English, and an interest in AI-powered workflows.

Qualifications

• Experience in customer support, service or operations in software/tech.
• Strong service mindset and high energy.
• Organized and proactive with good coordination skills.
• Tech-curious and quick to learn new tools.
• Excellent written and verbal communication in English.

Responsibilities

• Customer Support: assist users via Intercom chat and email with a personal touch.
• Subscription management: activate/deactivate licenses and accounts.
• Knowledge content: maintain help docs and AI chatbot answers.
• Product feedback: relay user issues to product/engineering.
• Workplace operations: own daily office experience and vendor coordination.
• Logistics/IT admin: manage hardware onboarding and office access.

Tools

Intercom

Slack

Jira

Job description

Customer Support & Workplace Operations Specialist

Help our users succeed and elevate the Storykit workplace experience. Join us and be the engine behind both customer happiness and our office operations.

At Storykit, we believe great content should never go unseen. Too many overworked marketing and communications teams create brilliant content that disappears after one post. We are here to solve that. We are a tech-enabled content partner that helps B2B companies succeed with their continuous communication. We are not an agency, we are not just a tool – we combine the two worlds into a unique AI-powered offering.

Now, we’re looking for a structured, tech-savvy, and service-minded professional to take on the role as our Customer Support & Workplace Operations Specialist.

In this role, Customer Support meets Office Coordination and Management Support. You’ll be at the very center of Storykit – ensuring our users thrive while keeping our Stockholm HQ running smoothly, efficiently, and feeling like a place people genuinely love to work in.

Why this role is different

This isn’t a typical, rigid support role or a traditional reception desk. You will be:

• The ultimate facilitator: The go‑to person for customers, colleagues, and management alike.

• The operational engine: The one who keeps things running – whether it's solving a customer issue, managing SaaS subscriptions, quality‑checking AI agents, or optimizing our physical workspace.

• A key culture contributor: You will have a direct and visible impact on the daily energy, structure, and atmosphere at our office.

If you thrive on variety, ownership, and being where things happen, this is the perfect spot for you.

What you’ll do

Customer Support

• User Support: Help and guide our users via Intercom (chat and email), solving their questions quickly, effectively, and with a personal touch.

• Subscription Management: Manage account logistics, such as activating and deactivating user subscriptions, licenses, and accounts.

• Knowledge & Content: Keep Intercom updated with documentation, support articles, and smart chatbot answers to help users help themselves.

• Product Feedback: Collaborate with our product and engineering teams to share user feedback and report complex issues.

Workplace Operations

• Office ownership: Take full charge of the daily office experience. You ensure the workspace is welcoming, tidy, inspiring, and always stocked with what the team needs.

• Vendor & event coordination: Manage relationships with our office vendors (cleaning, food/catering, office supplies) and company events.

• Welcome & hospitality: Be the warm, welcoming face for guests, candidates, and colleagues arriving at the office.

• Logistics & IT admin: Handle hardware logistics (onboarding/offboarding setups), office access (badges/keys), and manage corporate subscriptions (phones, travel portal).

Management Support

• Operational assist: Support management with daily administrative tasks and coordinate internal processes.

• AI tooling: Run multiple internal AI agents and quality-check their output to help optimize our workflows.

• Flexibility: Jump in where needed with a "no task too big or small"-attitude to keep the company running smoothly.

What we’re looking for

• Tech or software experience: You have prior experience in customer support, service, or operations within the software, tech, or IT sector.

• A service heart: You genuinely enjoy helping others, have high energy, and make things better just by being in the room.

• Organized & proactive: You are a natural coordinator. You see what needs to be done around the office or in the support queue and you act on it.

• Tech-curious: You adapt quickly to new digital tools. Experience with Intercom, Slack, Jira, or similar platform operations is a big plus.

• Great communicator: Strong written and verbal communication skills. Fluency in English is required, and Swedish/Scandinavian is a strong plus.

• Adaptable doer: You enjoy a fast‑paced environment and can seamlessly shift focus between a customer ticket and an operational task.

Why join Storykit?

• Be part of a fast‑growing AI company shaping the future of communication.

• Work in a fun, ambitious, and supportive team where your energy matters.

• A multifaceted operational role with real visibility and impact across the entire company.

• 30 days vacation, pension, wellness allowance, and more

This role is based full-time on-site at our Stockholm HQ, with typical working hours from 08:30 to 17:00.

How we hire

To help us place the right people in the right role, we believe in science‑based and fair assessment methods. Therefore, as part of our recruitment process, we use psychometric assessments to help us identify the candidates who are most likely to thrive and succeed in this role.

Please note that our team will be taking a summer break during July and August. We welcome your application, but please be aware that we will resume the recruitment process and start contacting candidates in September. Thank you for your patience, and we wish you a great summer!