Application Support Engineer

Neovici; Stockholms kommun; On-site; SEK 520,000 - 720,000; Full time

Benefits offered by this job

Inclusive culture

Competitive salary, pension and insur.

Great office location in Gamla Stan (f

Professional development opportunities

Cutting-edge technology stack

Generous vacation and health reimburse

Job summary

Neovici is seeking an Application Support Engineer to bridge the gap between code and customers. You will investigate production issues in a cloud-based SaaS environment, use Azure logs, SQL for data validation, and configure LLM settings to optimize cost and latency.

You will own the support case lifecycle in Zendesk, turn incidents into bug reports, collaborate with developers, and communicate fluently in Swedish and English to connect customers with our tech.

Qualifications

• 3-5 years of experience in application support or similar roles.
• Fluent communication skills in Swedish and English.
• Experience supporting a SaaS application in production.
• Methodical troubleshooting across multiple system layers.
• Experience with Azure, SQL, and REST APIs.
• Previous work with Zendesk or similar support platforms.
• Confident working independently and taking ownership of complex cases.

Responsibilities

• Investigate and resolve production issues in a cloud-based SaaS environment.
• Harness Azure logs and monitoring tools to decode behavior, optimize performance, and pinpoint errors.
• Work with SQL to validate data and trace issues through transaction flows.
• Configure and tune LLM configurations to maximize usage while minimizing cost and latency.
• Troubleshoot API-based integrations and identify where requests or processing break down.
• Manage the support case lifecycle in Zendesk and keep operations structured.
• Turn incidents into actionable bug reports and collaborate with developers on fixes.
• Communicate fluently in Swedish and English to connect customers with our technology.

Skills

Fluent Swedish

Fluent English

SaaS support experience

Tools

Azure

SQL

REST APIs

Zendesk

Job description

Is diving into logic and untangling complex puzzles where you find your true passion? Our team is expanding, and we're on the lookout for a new team member who shares our vision of revolutionizing reality through smarter decisions.

About Us

Founded in 2009 with a mission to build the ultimate AI platform, Neovici empowers our customers to reduce costs, streamline workload and minimize their climate footprint through automated business decisions. We strive to help the world's most innovative companies grow through solutions that are better for their business, their people and - ultimately - the planet.

About The Role

As an Application Support Engineer at Neovici, you're the ultimate bridge between our code and our users. You aren't just fixing issues; you're the guardian of a seamless experience, ensuring our innovation always works perfectly in the real world. Your day-to-day impact includes:

• Investigate and resolve production issues in a cloud-based SaaS environment.
• Harness Azure logs and monitoring tools to decode system behavior, optimize performance, and pinpoint errors.
• Work with SQL to validate data and trace issues through transaction flows.
• Configuring and tuning LLM configurations to maximize usage while minimizing cost and latency.
• Troubleshoot API-based integrations and identify where requests or processing break down.
• Manage the support case lifecycle in Zendesk and help keep support operations structured and effective.
• Turn incidents into actionable bug reports and collaborate with developers on long-term fixes.
• Communicate fluently in Swedish and English, acting as a clear link between our technology and our customers.
• Help improve support routines, documentation, and technical troubleshooting practices.

To Succeed In The Role, You’ll Need

• 3-5 years of experience.
• Fluent communication skills in Swedish and English.
• Experience in supporting a SaaS application in production.
• A methodical approach to troubleshooting across multiple layers of a system.
• Experience with Azure, SQL, and REST APIs.
• Previous work with Zendesk or a similar support platform.
• Confidence working independently and taking ownership of complex cases.

And it sure would be an advantage if you also have:

• Experience with enterprise applications or customer-specific integrations.
• Exposure to financial workflows or transaction-heavy systems.
• An interest in improving technical support processes, not just handling incoming issues.

Our Perks & Benefits

• An inclusive company culture
• Competitive salary, pension and comprehensive insurances
• Great office location in Gamla Stan (where your furry friend is welcome)
• Professional development opportunities and continuous learning
• Cutting-edge technology stack and tools
• Generous vacation, health reimbursement and dedicated training hours

Our commitment to Well-being

We are proud to be a non-smoking organization, fostering a healthy and supportive environment for all our team members.

We encourage applicants from all backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for everyone.