Customer Support Representative

Benifex Nordics; Stockholms kommun; Hybrid; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Hybrid working model

Pension (ITP1)

Lifeplan access

Collective agreement

Benefits portal access

Wellness allowance

25 vacation days

Referral bonuses

Overtime compensation

Enhanced parental pay

Volunteer Days

Job summary

Benifex Nordics is seeking a Customer Support Representative to assist employees across the Nordic markets with the Benifex benefits platform. You will combine excellent service with structured case handling, proactive problem solving, and navigation across multiple systems.

Based in Stockholm with a hybrid working model, join a growing Nordic Support team. Four positions are available as the team expands to meet demand.

Qualifications

• Experience in service, retail, hospitality, customer contact, support, administration or similar environment.
• Fluent Swedish and good professional English, both written and spoken.
• Strong communication skills and customer-focused approach.
• Proactive problem solving with ability to navigate information to resolve cases.

Responsibilities

• Handle incoming support cases through scheduled phone and email shifts.
• Assist employees with questions about benefits and platform matters.
• Investigate cases using the customer portal and internal knowledge sources.
• Provide clear, helpful communication and escalate when needed.
• Adhere to service levels and response times, including 48-hour turnaround.
• Document cases and take ownership through to resolution or escalation.
• Collaborate with colleagues to resolve complex questions.
• Build knowledge of Benifex products and processes for ongoing development.

Skills

Fluent Swedish

Professional English

Strong communication

Digital confidence

Collaborative mindset

Problem solving

Customer focus

Tools

CRM systems

Case management

Customer portal systems

Job description

Who are Benifex?

We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why you should apply

• Start or grow your career in a role that offers clear development opportunities across Support, Customer Success, Partner Services, Configuration and Content.


• Build broad knowledge of Benifex’s products, systems and processes while helping employees across the Nordic markets get the most from their benefits.


• Join a growing Nordic Support team where collaboration, reliability and having fun together are valued.


• Develop transferable skills in customer communication, digital systems and proactive problem solving.


• Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025


• Work for a profitable, fast-growing market leader in the online reward and employee benefits space

Great benefits

• A hybrid working model.


• ITP1 pension.


• Access to Lifeplan, a leading financial advisory service offering personalised pension and financial guidance.


• Collective agreement.


• Access to our comprehensive benefits portal.


• Generous wellness allowance.


• 25 vacation days per year.


• Referral bonuses & overtime compensation


• Enhanced parental pay.


• Volunteer Days – two paid days annually to give back to the community.

Role overview

As a Customer Support Representative, you will support employees using the Benifex benefits platform across the Nordic markets. You will combine excellent service with structured case handling, proactive problem solving and confident navigation across several systems. Working across phone and email activities, you will help employees resolve questions relating to benefits, purchases and wellbeing allowances.

Based in Stockholm with a hybrid working model, you will join a growing Nordic Support team and build knowledge that can open doors to future career opportunities across Benifex. Four positions are available as part of the team’s continued growth.

Responsibilities

• Handle incoming support cases through scheduled phoneand email shifts.


• Support employees with questions relating to benefits, wellbeing allowances, declined receipts, unused purchases and other platform matters.


• Investigate cases proactively using the customer portal, case management tools and internal knowledge sources.


• Provide clear, helpful and professional communication, finding answers independently wherever possible.


• Work in line with customer service agreements and agreed response times, including responding to cases within 48 hours.


• Document cases accurately and take ownership of each matter through to resolution or appropriate escalation.


• Collaborate with colleagues and relevant internal teams to resolve more complex questions.


• Build strong knowledge of Benifex’s products and processes to support your continued development within the organisation.

What we are looking for

• Some previous work experience within service, retail, hospitality, customer contact, support, administration or a comparable environment.


• Fluent Swedish and good professional English, both written and spoken.


• Strong communication skills, social awareness and a genuine focus on providing a helpful customer experience.


• A proactive approach to problem solving, with the ability to use available information to move cases towards resolution.


• Good general digital confidence and the ability to learn new systems and navigate several tools and information sources.


• A calm and considered approach when an answer is not immediately available.


• A reliable, punctual and structured working style.


• A collaborative mindset and openness to giving and receiving feedback.


• The initiative and critical thinking needed to investigate independently, while knowing when to ask for help and providing clear context when doing so.


• Comfort working within scheduled support coverage between 08:00 and 17:00.

Bonus Points For

• Experience in customer support, a contact centre or another high-volume service environment.


• Experience using CRM, case management or customer portal systems.


• Technical curiosity and an interest in digital tools, systems or basic technology concepts.


• Experience working with service levels, response-time commitments or clearly defined processes.


• An interest in building a long-term career within Benifex across areas such as Customer Success, Technical Support, Configuration or Content.

We want to make the application process as simple and fair as possible. That’s why we don’t ask for a cover letter for this role. Instead, you’ll find a few short questions in the application form. Your answers will help us understand your experience and skills in a more direct and relevant way.

Our interview process

• Initial interview with the Talent team.


• Interview with the hiring manager.


• Final interview with a senior team member/director.

We look forward to receiving and reading your application!