Bilingual 1st Line Support Agent (English/Spanish)

AVENDA SOLUTIONS AB; Linköpings kommun; On-site; SEK 290,000 - 424,000; Full time

Job summary

Avenda Solutions AB in Linköping is seeking a 1st line support agent fluent in English and Spanish to help customers via phone, web chat and email. The role focuses on resolving issues and ensuring correct account settings, with the opportunity to become a system expert and internal point of contact over time.

The position is office-based with normal weekday hours. Prior tech interest and basic understanding of cloud services and mobile tech are valued, along with Sweden work eligibility.

Qualifications

• Entry-level position focused on customer support in tech.
• Good understanding of computing, cloud services, and mobile tech.
• Desire to learn and adapt in an international environment.

Responsibilities

• Assist customers via phone, web chat and email to resolve issues.
• Support sales demos and provide technical assistance to teams.

Skills

English

Spanish

Customer service

Technical aptitude

Problem solving

Job description

Avenda Solutions AB in Linköping is seeking a 1st line support agent fluent in English and Spanish to help customers via phone, web chat and email. The role focuses on resolving issues and ensuring correct account settings, with the opportunity to become a system expert and internal point of contact over time.

The position is office-based with normal weekday hours. Prior tech interest and basic understanding of cloud services and mobile tech are valued, along with Sweden work eligibility.