Customer Experience & Support Coordinator

Klättermusen AB; Åre kommun; On-site; SEK 420,000 - 520,000; Full time

Job summary

Klättermusen AB in Åre, Sweden, is seeking a dedicated Service & Support Coordinator to support our sales and digital teams. You will handle inquiries, manage returns, keep the online FAQ current, and help improve on-site content while coordinating warehouse activities.

The role requires 3+ years in customer service or sales support, fluency in English and Swedish, and strong MS Excel/ERP skills. This is a full-time position based in Åre, with immediate start.

Qualifications

• 3+ years in order administration, sales support or customer service.
• Process-oriented with ability to improve customer experience.
• Experience using MS Excel and ERP systems.
• Fluent in English and Swedish in speaking and writing.
• Sales awareness and brand understanding.
• Highly organized and structured with attention to detail.
• A passion for the outdoors and sustainability.

Responsibilities

• Co-lead best-in-class B2B and B2C customer service practices.
• Proactively handle customer service inquiries, web questions, and chat.
• Manage product-related questions, returns, claims, and FAQ updates.
• Review on-site materials and texts to ensure clarity.
• Co-manage Åre warehouse and coordinate offline events.
• Oversee spare parts handling and post-sales activities.
• Contribute to a positive office environment and company values.

Skills

Customer service

Process management

Sales support

Organizational skills

Analytical skills

MS Excel

ERP systems

English language

Swedish language

Team collaboration

Tools

MS Excel

ERP software

Job description

Klättermusen AB in Åre, Sweden, is seeking a dedicated Service & Support Coordinator to support our sales and digital teams. You will handle inquiries, manage returns, keep the online FAQ current, and help improve on-site content while coordinating warehouse activities.

The role requires 3+ years in customer service or sales support, fluency in English and Swedish, and strong MS Excel/ERP skills. This is a full-time position based in Åre, with immediate start.