Customer Service Representative

Husqvarna Aktiebolag; Jönköpings kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

Husqvarna Construction is seeking a Customer Service Representative to join our Customer Care team. You will act as a vital liaison between customers, sales teams, logistics partners and internal stakeholders, ensuring inquiries, orders and deliveries are handled efficiently and with high quality.

You will own cases from start to finish, communicate updates proactively, and help ensure a smooth customer experience throughout the entire process.

Qualifications

• Previous experience in customer service, order administration, or a similar customer-facing role.
• Strong administrative and organizational skills.
• Ability to work efficiently across multiple systems and processes.
• Good technical aptitude and interest in learning technical products and documentation.
• Experience with ERP systems is beneficial but not required.
• Professional proficiency in Swedish and English, both written and spoken.
• Ability to work independently while being a collaborative team player.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Register, process and follow up customer orders.
• Provide information regarding pricing, availability and delivery times.
• Support the sales organization with order management, inventory status and customer-related matters.
• Manage returns, credits and customer follow-up activities.
• Coordinate deliveries, shipments and transportation solutions.
• Work with ERP and business systems to ensure accurate information and efficient processes.
• Collaborate closely with colleagues, internal stakeholders and external partners.
• Contribute to process improvements and share knowledge within the team.
• Support occasional projects, trade fairs and marketing-related activities.

Skills

Customer service

Order administration

Communication

Organizational skills

ERP systems

Tools

ERP software

Job description

Customer Service Representative - Husqvarna Construction

Are you a service-minded and detail-oriented professional who enjoys working closely with customers, sales teams and internal stakeholders? At Husqvarna Construction, we are looking for a Customer Service Representative to join our Customer Care team and help deliver an excellent customer experience while ensuring smooth order and delivery processes.

What We Offer

At Husqvarna Construction, we believe that great results are achieved when people collaborate, share knowledge and support one another. You will join a close-knit Customer Care team consisting of colleagues across Sweden and Finland, working together to support customers and the sales organization. You will have the opportunity to develop broad expertise across customer service, logistics, systems and business processes while working in a collaborative environment that encourages learning, ownership and continuous improvement.

About the Role

As a Customer Service Representative, you are a key contributor to our daily business operations. You will serve as an important link between customers, sales teams, logistics partners and internal stakeholders, ensuring that customer inquiries, orders and deliveries are handled efficiently and with high quality. You will take ownership of customer cases from start to finish, proactively communicate updates, and help ensure a smooth customer experience throughout the entire process.

Key Responsibilities

• Handle incoming customer inquiries via phone and email.
• Register, process and follow up customer orders.
• Provide information regarding pricing, availability and delivery times.
• Support the sales organization with order management, inventory status and customer-related matters.
• Manage returns, credits and customer follow-up activities.
• Coordinate deliveries, shipments and transportation solutions.
• Work with ERP and business systems to ensure accurate information and efficient processes.
• Collaborate closely with colleagues, internal stakeholders and external partners.
• Contribute to process improvements and share knowledge within the team.
• Support occasional projects, trade fairs and marketing-related activities.

Who You Are

We are looking for someone who enjoys helping others and takes pride in delivering excellent service. You are organized, accountable and motivated by solving problems while maintaining a high level of quality. You are curious and eager to learn, particularly when it comes to systems, products and technical information. You collaborate well with others, communicate clearly and contribute positively to the team environment.

Qualifications

• Previous experience in customer service, order administration, or a similar customer-facing role - or a strong motivation to develop within customer support.
• Strong administrative and organizational skills.
• Ability to work efficiently across multiple systems and processes.
• Good technical aptitude and interest in learning technical products and documentation.
• Experience with ERP systems is beneficial but not required.
• Professional proficiency in Swedish and English, both written and spoken.
• Ability to work independently while being a collaborative team player.

Location

Jönköping