Customer Service Representative

Husqvarna AB (publ); Jönköpings kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

Husqvarna AB (publ) in Jönköping is seeking a Customer Service Representative to be a key link between customers, sales teams, logistics partners and internal stakeholders. You will own customer cases from start to finish, proactively communicate updates, and ensure a smooth customer experience throughout the process.

Responsibilities include handling inquiries by phone and email, processing orders, providing pricing and delivery information, and supporting order management with inventory

Qualifications

• Experience in customer service, order administration, or a similar customer-facing role, or strong motivation to develop within customer support.
• Strong administrative and organizational skills.
• Ability to work efficiently across multiple systems and processes.
• Good technical aptitude and interest in learning technical products and documentation.
• Experience with ERP systems is beneficial but not required.
• Professional proficiency in Swedish and English, both written and spoken.
• Ability to work independently while being a collaborative team player.

Responsibilities

• Handle incoming customer inquiries via phone and email.
• Register, process and follow up customer orders.
• Provide information regarding pricing, availability and delivery times.
• Support the sales organization with order management, inventory status and customer-related matters.
• Manage returns, credits and customer follow-up activities.
• Coordinate deliveries, shipments and transportation solutions.
• Work with ERP and business systems to ensure accurate information and efficient processes.
• Collaborate closely with colleagues, internal stakeholders and external partners.
• Contribute to process improvements and share knowledge within the team.
• Support occasional projects, trade fairs and marketing-related activities.

Skills

Customer service

Swedish language

English language

Strong administrative skills

Organizational skills

Independent yet team player

Tools

ERP systems

Job description

Last date to apply: 10 August 2026

About the Role

As a Customer Service Representative, you are a key contributor to our daily business operations. You serve as an important link between customers, sales teams, logistics partners and internal stakeholders, ensuring that customer inquiries, orders and deliveries are handled efficiently and with high quality. You take ownership of customer cases from start to finish, proactively communicate updates, and help ensure a smooth customer experience throughout the entire process.

Key Responsibilities

• Handle incoming customer inquiries via phone and email.
• Register, process and follow up customer orders.
• Provide information regarding pricing, availability and delivery times.
• Support the sales organization with order management, inventory status and customer-related matters.
• Manage returns, credits and customer follow-up activities.
• Coordinate deliveries, shipments and transportation solutions.
• Work with ERP and business systems to ensure accurate information and efficient processes.
• Collaborate closely with colleagues, internal stakeholders and external partners.
• Contribute to process improvements and share knowledge within the team.
• Support occasional projects, trade fairs and marketing-related activities.

Qualifications

• Previous experience in customer service, order administration, or a similar customer-facing role – or a strong motivation to develop within customer support.
• Strong administrative and organizational skills.
• Ability to work efficiently across multiple systems and processes.
• Good technical aptitude and interest in learning technical products and documentation.
• Experience with ERP systems is beneficial but not required.
• Professional proficiency in Swedish and English, both written and spoken.
• Ability to work independently while being a collaborative team player.

Location

Jönköping

Contact

For questions regarding the position, please contact Hiring Manager Sofia Runn, Customer Care Manager at [e-mail]

For questions regarding the recruitment process, please contact Recruiter Katarina Engberg at [e-mail]

Equal Opportunity Employer

We are an equal opportunity employer and celebrate diversity. We are committed to create an inclusive environment for all employees and candidates.