Inside Sales & Operations Coordinator!

Pulsen-Group; Stockholms kommun; On-site; SEK 420,000 - 560,000; Full time

Job summary

Grundéns in Stockholm is seeking an Inside Sales & Operations Coordinator to join our European team. You will coordinate flow between customers, distributors, warehouses and internal functions, handling customer service, order administration, logistics, e-commerce and sales support.

Your role involves coordinating deliveries, tracking shipments and supporting Shopify and Amazon Seller Central activities, while collaborating with Sales and Finance on invoicing queries and follow-up.

Qualifications

• Experience in customer service, order administration or sales support.
• Strong systems proficiency; good knowledge of Microsoft Office (Excel/Outlook).
• Excellent spoken and written English and Swedish.

Responsibilities

• Handle enquiries from customers and distributors via multiple channels.
• Register and administer orders; manage returns, credits and warranties.
• Coordinate deliveries and inventory with warehouses and logistics partners in Sweden and Portugal.

Skills

Customer service

Order administration

Sales support

Communication

Team collaboration

Tools

Microsoft Office

Excel

Outlook

Shopify

Amazon Seller Central

Job description

Do you take ownership all the way from the initial customer contact until the matter has been resolved? Are you attentive, enjoy creating structure and thrive in an international environment? We are currently looking for an Inside Sales & Operations Coordinator to join our team at Grundéns!

About the role

As an Inside Sales & Operations Coordinator, you will play a central role in our European operations, coordinating the flow between customers, distributors, warehouses and internal functions. Your responsibilities will span customer service, order administration, logistics, e-commerce and sales support.

Your responsibilities will include:

• Handling enquiries from customers and distributors through various communication channels
• Registering and administering orders
• Managing returns, complaints, credit notes and warranty claims
• Ensuring the correct handling of pricing, delivery information and order amendments
• Coordinating deliveries and monitoring inventory levels, both internally and together with warehouse and logistics partners in Sweden and Portugal
• Tracking shipments and managing delivery-related discrepancies
• Supporting our European e-commerce operations and handling customer enquiries relating to Shopify and Amazon
• Collaborating with the Sales and Finance teams on orders, invoicing queries and customer follow-up
• Contributing to the development of working methods, processes and the overall customer experience

The role is based in Stockholm, where you will work closely with team members located across Europe and globally.

Who are you?

We are looking for someone who thrives in an independent and coordinating role with a wide range of stakeholders. You are service-minded, structured and detail-oriented, and you enjoy creating order, following up on details and seeing matters through to completion. You take ownership of your work, identify what needs to be done and can prioritize effectively when the pace is high and several matters need to be managed simultaneously.

You will be an important link between customers, distributors, warehouses and internal functions. You therefore need to be communicative, solution-oriented and skilled at building trusting relationships, even when much of the collaboration takes place digitally.

We are a small team working from different locations across Europe, and we meet in person regularly to collaborate on site. To thrive in the role, you therefore need to feel comfortable planning and driving your work independently, while actively contributing to collaboration and a sense of team connection remotely.

We are looking for someone who has:

• Experience in customer service, order administration, sales support or a similar role
• Strong systems proficiency and good knowledge of Microsoft Office, particularly Excel and Outlook
• Excellent spoken and written English, as well as good spoken and written Swedish

It would be an advantage if you have:

• Knowledge of German, French or another European language
• Experience in international trade, logistics or distributor sales
• Experience working with Business Central, Dynamics NAV, Shopify or Amazon Seller Central
• An interest in fishing, outdoor activities or spending time in nature

Additional information

The position is a permanent, full-time employment, initially subject to a six-month probationary period.