Service & Support Coordinator

Klättermusen AB; Åre kommun; On-site; SEK 420,000 - 520,000; Full time

Job summary

Klättermusen AB in Åre, Sweden, is seeking a dedicated Service & Support Coordinator to support our sales and digital teams. You will handle inquiries, manage returns, keep the online FAQ current, and help improve on-site content while coordinating warehouse activities.

The role requires 3+ years in customer service or sales support, fluency in English and Swedish, and strong MS Excel/ERP skills. This is a full-time position based in Åre, with immediate start.

Qualifications

• 3+ years in order administration, sales support or customer service.
• Process-oriented with ability to improve customer experience.
• Experience using MS Excel and ERP systems.
• Fluent in English and Swedish in speaking and writing.
• Sales awareness and brand understanding.
• Highly organized and structured with attention to detail.
• A passion for the outdoors and sustainability.

Responsibilities

• Co-lead best-in-class B2B and B2C customer service practices.
• Proactively handle customer service inquiries, web questions, and chat.
• Manage product-related questions, returns, claims, and FAQ updates.
• Review on-site materials and texts to ensure clarity.
• Co-manage Åre warehouse and coordinate offline events.
• Oversee spare parts handling and post-sales activities.
• Contribute to a positive office environment and company values.

Skills

Customer service

Process management

Sales support

Organizational skills

Analytical skills

MS Excel

ERP systems

English language

Swedish language

Team collaboration

Tools

MS Excel

ERP software

Job description

We are currently seeking a dedicated and proactive Service & Support Coordinator to join our team in Åre, Sweden (parental leave cover)

This role is crucial to enhancing our customer experience and supporting our sales and digital teams. The ideal candidate brings energy, a passion for customer service, and a forward-thinking mindset. Experience with international customers, strong analytical skills, and meticulous attention to details are essential for success.

Your responsibilities will include

• Customer Service Excellence: Co-lead the development of best-in-class B2B and B2C customer service practices at Klättermusen.
• Daily Management: Proactively handle customer service inquiries, web questions, and chat queries in collaboration with the full Service & Support team.
• Product and Returns Management: Manage product-related questions, returns, claims, and maintain the web FAQ section.
• Content Review: Regularly review and improve on-site materials and texts to ensure clarity and customer satisfaction.
• Warehouse and Sales Coordination: Co-manage the Åre warehouse and coordinate offline sales events.
• Post-Sales Support: Oversee spare parts handling and other post-sales activities.
• Team Contribution: Positively contribute to the overall office environment and embody Klättermusen’s company values.

The experience you’ll bring to the role is

• Experience: 3+ years in order administration, sales support, or customer service.
• Process-Oriented: Proven ability to set up and manage processes that prioritize the customer’s experience.
• Sales and Brand Awareness: Ability to leverage customer interactions to drive sales and strengthen brand recognition.
• Organizational Skills: Highly disciplined, structured, and well-organized.
• Analytical Skills: Capable of multitasking efficiently and effectively in a dynamic environment.
• Technical Proficiency: Strong knowledge of MS Excel and ERP systems.
• Language Skills: Fluent in both spoken and written English and Swedish is required.
• Passion for the Outdoors: A commitment to sustainability and a customer-first mindset.

The position is a full-time position based in Åre (parental leave cover). Start as soon as possible.

Welcome to apply before August 9, 2026.