Customer Care Agent - Operational Specialist

MultiMind Bemanning AB; Göteborgs kommun; On-site; SEK 420,000 - 660,000; Full time

Job summary

MultiMind Bemanning AB seeks an Operations Specialist to support a global client in smooth order processing, data integrity, and cross-functional alignment. The role emphasizes precise workflow, order fulfillment, and proactive communication across departments.

You will operate in an international environment where accuracy, efficiency, and collaboration are crucial to customer satisfaction and profitability. Fluency in Polish and English is required, with German or Swedish as a plus.

Qualifications

• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem-solving capabilities.
• High attention to detail and ability to multitask.

Responsibilities

• Handle all order-related inquiries and end-to-end order processing activities to ensure timely fulfillment.
• Monitor backorders, delays, and status updates with proactive customer notifications.
• Analyze and resolve customer requests using established procedures.
• Identify and report system deficiencies and order-related problems to Supervisors/Management.
• Maintain customer master data and related documentation per procedures.
• Support Customer Care with various tasks and projects as assigned.

Skills

Order processing workflows

ERP systems

Analytical mindset

Attention to detail

Multitasking

Polish language

English language

German language

Swedish language

Tools

ERP software

Documentation management systems

Job description

We are now looking for a highly skilled and experienced Operations Specialist to join our client’s international team and contribute to smooth and efficient operations.

About the client:

Our client is a well-established international company with 4,000+ employees and 55 facilities across 120+ countries, with a strong presence in the global construction and infrastructure industry.

Since 1919, the company has developed innovative piping solutions, engineering and design services used in demanding construction and industrial projects worldwide.

You will join an international environment where technology, innovation, quality and sustainability are key priorities.

Role Purpose

The Operational Specialist ensures smooth and accurate order processing while managing operational complexities. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.

Job Responsibilities And Duties

• Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
• Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
• Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
• Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
• Maintain relevant customer master data and related documentation as per established procedures and policies
• Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
• Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

Skills And Qualifications

• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem-solving capabilities.
• High attention to detail.
• Ability to multitask and prioritize.
• Languages: Must have: Polish and English. Good to have: German or Swedish.

If you’re interested in this opportunity or would like to learn more, we’d love to hear from you.