Customer Facing & Order Management Representative - Finnish Speaking

Danda AB; Göteborgs kommun; On-site; SEK 300,000 - 400,000; Full time

Job summary

A leading company in health products is seeking a Customer Facing & Order Management Representative in Mölndal, Sweden. This role involves daily handling of customer orders and inquiries, ensuring excellent service for Nordic clients. The ideal candidate will be fluent in Swedish, English, and Finnish, with strong customer service and administrative skills. If you are detail-oriented and enjoy a structured work style, this opportunity may be for you.

Qualifications

• Fluency in Swedish, English, and Finnish, both spoken and written.
• Experience in customer service or customer relations.
• Strong administrative skills with digital systems.

Responsibilities

• Act as a key point of contact for customers.
• Handle orders and customer inquiries through web portal and SAP.
• Ensure best possible service for Nordic customers.

Skills

Fluent in Swedish

Fluent in English

Fluent in Finnish

Customer service experience

Strong administrative skills

Ability to work with digital systems

Attention to detail

Job description

As a Customer Facing & Order Management Representative in our clients customer service team for compression products, you will be a key point of contact for our customers. Working closely with the sales team and your colleagues, you will ensure that our Nordic customers receive the best possible service. You will be the face of the company, responsible for the daily handling of orders and customer inquiries.

This role requires both attention to detail and an understanding of the bigger picture - from order placement to delivery and invoicing. You will manage orders through our web portal and SAP, so you should enjoy administrative tasks and have a structured working style. The position is based at client's office in Mölndal, and you will report to the Customer Facing & Order Management Manager within our Business Unit Health & Medical.

Who You Are

• Fluent in Swedish, English, and Finnish, both spoken and written
• Experienced in customer service or customer relations
• Strong administrative skills and comfortable working with digital systems
• Accurate and detail-oriented in your work
• Able to see the bigger picture and understand process flows in order management

As a person, you are meticulous, independent, and responsible, while also being a strong team player. You communicate openly and honestly, both verbally and in writing. Planning your work in a structured and methodical way with the customer in focus comes naturally to you. You have a genuine interest in helping customers and take pride in the work we do for them.