Customer Care Agent - Operational Specialist

Victaulic

Stenkullen

On-site

SEK 420,000 - 560,000

Full time

11 days ago

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Job summary

Victaulic seeks an Operational Specialist to ensure smooth order processing and to manage complexities across the DACH region. You will coordinate cross-department activities to fulfill customer orders accurately and on time.

The role emphasizes precise workflow, data integrity, and proactive communication with Sales, Support, and Supervisors to maintain high customer satisfaction and company profitability.

Qualifications

Bachelor degree or equivalent experience.
Strong knowledge of order processing workflows.
Experience with ERP systems and documentation management.
Analytical mindset and problem-solving capabilities.
High attention to detail.
Ability to multitask and prioritize.
Languages: German & English.

Responsibilities

Handle all order-related inquiries and end-to-end order processing to ensure timely fulfillment.
Monitor backorders, delivery delays, and provide timely customer notifications on lead times.
Analyze and resolve customer requests using established procedures.
Identify and report order-related problems or system deficiencies to supervisors/managers.
Maintain customer master data and related documentation per procedures.
Ensure customer satisfaction and profitability by adhering to policies.
Assist in tasks and projects assigned by Customer Care Supervisor or Manager.

Skills

Order processing workflows

ERP systems

Documentation management

Analytical mindset

Attention to detail

Multitasking & prioritization

Languages: German & English

Education

Bachelor degree

Tools

ERP systems

Documentation management

Job description

We’re Victaulic !
With more than 4,000 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website.

Job Description

Role Purpose

The Operational Specialist ensures smooth and accurate order processing while managing operational complexities in the DACH region. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.

Job Responsibilities And Duties

Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
Maintain relevant customer master data and related documentation as per established procedures and policies
Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

Skills And Qualifications