Capex Customer Success & Implementation Lead

Head Agent Sweden AB; Göteborgs kommun; On-site; SEK 50,000 - 70,000; Full time

Benefits offered by this job

30 days of vacation

Pension

Insurance

Wellness allowance

Job summary

Head Agent Sweden AB is looking for a Customer Success & Implementation Manager to lead implementation projects for their Capex platform. The role involves working closely with key stakeholders to enhance product usage and customer satisfaction. Candidates should have experience in customer success within B2B SaaS, strong analytical skills, and be fluent in both English and Swedish. The position offers 30 days of vacation, pension, insurance, and wellness allowance, and is based in Gothenburg.

Qualifications

• Several years of experience in Customer Success or technical support.
• Experience managing enterprise stakeholders.
• Experience leveraging AI technologies.
• Comfortable writing basic SQL queries.

Responsibilities

• Lead implementation projects, planning, configuration, and training.
• Build relationships with key external stakeholders.
• Identify upselling and cross-selling opportunities.
• Drive adoption plans and provide ongoing support.
• Collaborate with Sales, Marketing, and Product teams.

Skills

Customer Success

Technical Support

B2B SaaS

SQL

Microsoft Office

Fluency in English and Swedish

Job description

Head Agent Sweden AB is looking for a Customer Success & Implementation Manager to lead implementation projects for their Capex platform. The role involves working closely with key stakeholders to enhance product usage and customer satisfaction. Candidates should have experience in customer success within B2B SaaS, strong analytical skills, and be fluent in both English and Swedish. The position offers 30 days of vacation, pension, insurance, and wellness allowance, and is based in Gothenburg.