Customer Success & Implementation Manager Published: 2026-05-08

Head Agent Sweden AB; Göteborgs kommun; On-site; SEK 50,000 - 70,000; Full time

Benefits offered by this job

30 days of vacation

Pension

Insurance

Wellness allowance

Job summary

Head Agent Sweden AB is looking for a Customer Success & Implementation Manager to lead implementation projects for their Capex platform. The role involves working closely with key stakeholders to enhance product usage and customer satisfaction. Candidates should have experience in customer success within B2B SaaS, strong analytical skills, and be fluent in both English and Swedish. The position offers 30 days of vacation, pension, insurance, and wellness allowance, and is based in Gothenburg.

Qualifications

• Several years of experience in Customer Success or technical support.
• Experience managing enterprise stakeholders.
• Experience leveraging AI technologies.
• Comfortable writing basic SQL queries.

Responsibilities

• Lead implementation projects, planning, configuration, and training.
• Build relationships with key external stakeholders.
• Identify upselling and cross-selling opportunities.
• Drive adoption plans and provide ongoing support.
• Collaborate with Sales, Marketing, and Product teams.

Skills

Customer Success

Technical Support

B2B SaaS

SQL

Microsoft Office

Fluency in English and Swedish

Job description

Customer Success & Implementation Manager

Weissr is building the next-generation Capex platform, fundamentally changing how capital-intensive enterprises plan, prioritize and allocate their investments. Our approach is not theoretical — it is proven in practice and described in the book Redesigning Capex Strategy, written by our founders and based on more than two decades of hands‑on experience. Today, Weissr is used by large enterprise customers across Europe and North America, with users in more than 70 countries. Our customers include global leaders in capital-intensive industries such as energy, chemicals and manufacturing. Backed by our new majority owner Monterro, we are entering our most ambitious growth phase to date, with a clear objective to scale recurring revenue 5x. This requires focus, pace and strong customer partnerships that drive successful implementations, high adoption and long-term ARR growth.

The Role

We are looking for a person with a technical background to help ensure customers derive maximum value and satisfaction from our solutions. You will lead implementation projects from contract signature through configuration, onboarding and training.

This role involves guiding effective product usage, addressing challenges, and building long‑term relationships for customer loyalty — ensuring long‑term adoption, measurable business impact and ARR growth.

This role requires a strong business mindset combined with technical interest and understanding.

Key Responsibilities

In this role, you will:

• Lead implementation projects, including planning, configuration of our Capex software solution, onboarding and hands‑on training.
• Build strong relationships with key external stakeholders such as CFOs, Heads of Capex, Controllers and operational leaders
• Identify opportunities for expansion, upselling and cross‑selling
• Drive structured post‑go‑live adoption plans and organizational rollout
• Provide ongoing support through troubleshooting and proactive communication.
• Lead renewal processes and proactively manage commercial dialogue
• Collaborate closely with Sales, Marketing and Product colleagues to continuously improve customer outcomes

Your Background

You likely have:

• Several years of experience in Customer Success, technical support, Management Consulting and/or complex B2B SaaS environments or similar
• Experience leading customer implementations or structured client projects
• Proven ability to manage enterprise stakeholders and long‑term customer relationships, to drive renewals and expansion
• Experience leveraging AI technologies and tools
• You have experience working with databases and are comfortable writing basic SQL queries
• Comfort working in Microsoft Office, especially Excel, with the ability to analyze and structure data
• Fluent in both written and spoken English and Swedish

It is considered a strong plus if you have experience working with capital-intensive industries, engaging with finance, controlling or investment functions, and have a solid understanding of financial terminology and processes.

Who You Are

• You take ownership beyond delivery and proactively look for ways to deepen customer engagement and increase the value customers get from our SaaS platform.
• You are comfortable balancing executive conversations with hands‑on implementation leadership.
• You are a structured and analytical thinker who easily spots patterns and breaks down complex challenges into clear, actionable steps.
• You have a high technical interest and understanding.
• You are comfortable stepping in and taking ownership beyond your core focus when needed.

Working at Weissr

You will join a highly ambitious, collaborative and down‑to‑earth team with its base in Gothenburg and a global footprint. Weissr combines deep domain expertise with modern SaaS and is shaping a new category within Capex Strategy & Management.

The role is expected to be based at the Gothenburg office to enable close collaboration and knowledge sharing.

• 30 days of vacation
• Pension, insurance and wellness allowance
• Opportunity to work in a high‑growth scale‑up with significant personal impact