Strategic Delivery Lead: Onboarding & Integrations

Atlar; Stockholms kommun; On-site; SEK 500,000 - 700,000; Full time

Job summary

A leading fintech company in Stockholm is seeking a Delivery Manager to manage customer relationships and ensure successful onboarding. You will engage with new customers, deeply understanding their needs while guiding them through product setup. The ideal candidate has a Bachelor's degree, at least 3 years of experience in customer success or project management, and excellent communication skills in English. The role involves working closely with technical teams to enhance integration with financial partners and drive product usage.

Qualifications

• Bachelor's degree from an accredited university.
• Minimum of 3 years of experience in customer success or project management.
• Experience managing strategic customer relationships with multiple stakeholders.
• Excellent verbal and written English communication skills.
• Proven track record working with technical teams.

Responsibilities

• Manage customer relationships and support them throughout the lifecycle.
• Project manage complete onboarding of new customers.
• Ensure complete integration with customers' financial partners.
• Balance priorities and tasks to support implementation.

Skills

Customer success management

Project management

Technical communication

Stakeholder management

Problem-solving

Education

Bachelor’s degree

Tools

ERP software (Netsuite, SAP, Microsoft Dynamics)

Job description

A leading fintech company in Stockholm is seeking a Delivery Manager to manage customer relationships and ensure successful onboarding. You will engage with new customers, deeply understanding their needs while guiding them through product setup. The ideal candidate has a Bachelor's degree, at least 3 years of experience in customer success or project management, and excellent communication skills in English. The role involves working closely with technical teams to enhance integration with financial partners and drive product usage.