Water Safety Instructor (Swim Coach)

Aqua-Tots Saudi Arabia; Riyadh; On-site; SAR 30,000 - 45,000; Full time

Benefits offered by this job

Accommodation provided

Transportation provided

Medical insurance covered

Twice-a-year bonuses

Annual salary increments

Job summary

Aqua-Tots Saudi Arabia is seeking dynamic individuals for customer service roles at our swim school in Riyadh. The position involves greeting customers, resolving their concerns, and teaching swimming lessons in line with our curriculum.

Candidates should possess strong communication skills and a commitment to providing a positive experience for families. Benefits include accommodation, medical insurance, and the potential for bonuses and annual salary increments.

Qualifications

• Strong communication skills to interact effectively with customers.
• Ability to handle customer complaints gracefully.
• Knowledge of swimming instructions and safety practices.

Responsibilities

• Greet customers and build relationships.
• Report to work on time and maintain uniform standards.
• Teach swimming lessons according to the Aqua-Tots curriculum.

Job description

Company Description

Aqua-Tots Swim School is a renowned U.S. franchise committed to teaching children worldwide how to swim confidently and safely. Our team strives to create a safe and memorable experience for families, positively impacting children's lives daily.

AT-WSI Position Objective

Work with the General Manager, Aquatic Manager, and Aquatic Staff on all aquatic daily operations thereby ensuring company core values, customer satisfaction and revenue increase.

Customer Service

• Greet customers when they come into the facility
• Communicate effectively with potential and existing customers
• Build relationships with families and get to know their names and their children’s
• Handle customer complaints gracefully with a win/win outcome
• Report to the manager if complaints are unresolved
• Lead by example for other staff members by using the customer-focused principle in every customer interaction

AT-WSI Duties

• Uphold our Aqua-Tots Swim Schools Core Values
• Report to work 15 minutes prior to each shift
• Be in uniform (Staff shirt) when entering any AT facility or location with your mask.
• Set up teaching areas
• Clean and maintain pool areas before and after each shiftUnderstand and uphold AT fecal contamination policies
• Teach in accordance with the AT curriculum
• Be knowledgeable in regards to parent questions regarding progression and the AT curriculum
• Fill out Aqua Cards on a consistent basis
• Return Aqua Cards to the correct place in the bin
• Attend staff meetings and in-service training

Our Company Provides The Following

• Accommodation and transportation are provided.
• Medical insurance is covered.

Additionally, We Offer

• Twice-a-year bonuses.
• Annual salary increments.