Waiter/ Waitress (Talent Pool)

Red Sea Global Hospitality; Saudi Arabia; On-site; SAR 45,000 - 62,000; Full time

Benefits offered by this job

Development programs

Competitive pay

Health insurance

Diversity & inclusion

Employee recognition

Job summary

Red Sea Global Hospitality is seeking a Waiter/Waitress for Shebara Resort in Saudi Arabia to deliver exceptional dining experiences. You will take orders, serve food and beverages, and ensure guests receive attentive, friendly service in a welcoming environment.

The role emphasizes knowledge of the menu, upselling, and collaboration with kitchen and bar teams to maintain service excellence throughout peak periods.

Qualifications

• Hospitality or food & beverage experience preferred.
• Customer-first mindset with attention to detail.
• Fluency in English preferred.

Responsibilities

• Greet guests warmly and escort to tables in a professional manner.
• Take orders accurately and note guest preferences.
• Communicate orders to kitchen and bar clearly and promptly.
• Serve food and beverages per standards with correct presentation.
• Attend to guests throughout meal and resolve issues promptly.
• Maintain cleanliness and setup of dining area and stations.
• Recommend menu items and daily specials to guests.
• Handle payments accurately and process transactions.

Skills

Guest service

Communication

Upselling

Job description

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title: Waiter/Waitress

Department: Food and Beverage

Reporting to: Restaurant Manager

Property: Shebara Resort

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration-values, values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

As a Waiter/Waitress, you will play an integral part in delivering an outstanding dining experience to our guests. Your role involves providing attentive and courteous service, ensuring that guests needs are met, and that the overall restaurant environment is welcoming and comfortable. You will be responsible for taking orders, serving food and beverages, and ensuring that all guests receive personalized, efficient, and friendly service during their dining experience.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities:

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Waiter/Waitress, you will need to:

• Greet guests warmly, and escort them to their tables in a professional and friendly manner.
• Take food and beverage orders accurately and promptly, ensuring all guest preferences are noted.
• Communicate orders clearly and accurately to the kitchen and bar teams, ensuring all special requests are conveyed.
• Serve food and beverages to guests according to established service standards, ensuring correct presentation and timing.
• Attend to guests needs throughout their meal, ensuring satisfaction by offering prompt service and resolving any issues that arise.
• Refill beverages, clear used dishes, and maintain a tidy dining environment.
• Ensure that tables are clean, set, and ready for new guests, adhering to hygiene and safety guidelines.
• Be knowledgeable about the menu, daily specials, and any promotions, making recommendations to guests where appropriate.
• Handle guest inquiries, requests, and concerns in a friendly and professional manner.
• Maintain cleanliness and organization of the dining area, including keeping service stations stocked and tidy.
• Ensure that all guests orders are served with attention to detail and in a timely manner.
• Upsell menu items and beverages to enhance the guest experience and increase sales.
• Follow all health and safety regulations, ensuring safe food handling and maintaining a clean
• environment.
• Support the team in ensuring the smooth flow of service during busy periods, assisting colleagues where necessary.
• Process payments accurately, handling cash and credit card transactions in accordance with company procedures.
• Assist with setting up and closing service areas, ensuring all items are cleaned and stored appropriately.
• Report any customer feedback or complaints to the Restaurant Supervisor or Manager for resolution.
• Perform any other duties required to ensure the smooth operation of the restaurant and a positive guest experience.

In Return,

What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavour to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.