Waiter/Waitress (Arabic Speaking)

Mövenpick Hotels & Resorts; Turayf; On-site; SAR 39,060 - 58,032; Full time

Job summary

Mövenpick Hotels & Resorts in Saudi Arabia invites applications for a guest-focused Food & Beverage Attendant based in Turaif. You will deliver food and drink with finesse, uphold service standards, and contribute to a memorable guest experience while supporting team operations.

Strong communication in English and Arabic is preferred. This role offers opportunities for skill development within the Accor network's hospitality heritage, and a pathway to growth in a global luxury hotel portfolio.

Qualifications

• Motivator and role model with positive attitude.
• Positive, well-spoken communicator.
• Result driven with initiative.
• Commitment to professional values.
• Team oriented and collaborative.
• Customer and people-focused approach.
• Creative and open-minded.

Responsibilities

• Ensure grooming standards are followed at all times.
• Exceed guest satisfaction by knowing preferences and updating profiles.
• Maintain knowledge of the restaurant menu and daily specials.
• Be familiar with the beverage service including glasses and garnishes.
• Follow up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis.
• Anticipate and service of guests' requirements at all times.
• Use opening and closing checklists for smooth service.
• Present menus proactively and serve beverages and meals professionally.
• Maintain HACCP & FIFO standards as required by regional governing body.
• Report guest feedback via the glitch system and keep management updated.

Skills

Motivator & role model

Positive attitude

Result driven

Displays initiative

Commitment to professional values

Team creator

Customer / people oriented

Creative / open-minded

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where, life beats faster.

Job Description

Scope and Objectives

This position is concerned with being responsible for serving food & beverage to the guest according to the service standards, policy, procedure & etiquette, in line with our motto.

Key Deliverables And Responsibilities

• Ensure correct grooming standards are followed at all times
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriate garnishes
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area/division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

Qualifications

• Motivator & role model
• Positive attitude and well spoken
• Result driven
• Displays initiative
• Commitment to professional values
• Team creator
• Customer / people oriented
• Creative / open-minded

Additional Information

• English & Arabic Speaker preferably.
• Remote Location - Turaif, Saudi Arabia.