Voice AI Agent Engineer — Lead Client Projects & Prompts

Sarj | سرج; Riyadh; On-site; SAR 150,000 - 210,000; Full time

Job summary

Sarj in Riyadh is hiring an Agent Engineer to design, configure, and improve Voice AI agents that converse with clients' customers. You will lead client projects from discovery to go-live, craft prompts and conversation flows, and integrate agents with client systems.

You will collaborate with Operations, Engineering, and Product teams and serve as the main contact for clients during delivery. Ideal candidates have a CS/Engineering background, up to 2 years’ experience, and fluency in Arabic and

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Up to 2 years of relevant experience; fresh grads welcome.
• Fluent in Arabic and English, written and spoken.
• Excellent communication skills and confidence leading client conversations.
• Solid understanding of LLMs and prompt engineering.
• Working knowledge of APIs, webhooks, and JSON.
• Experience with a scripting language (e.g. Python or JavaScript) is a plus.
• Proven ability to manage projects or deliverables with clear ownership.

Responsibilities

• Design and refine prompts and conversation flows for how agents speak and handle complex requests.
• Integrate agents with client systems (CRMs, booking/ticketing tools) via APIs and webhooks.
• Build proofs of concept for new client use cases from scoping to delivery.
• Test agents across scenarios to ensure reliable performance before and after launch.
• Own end-to-end delivery of client projects including scope, timelines, quality, and outcomes.
• Lead requirements gathering, progress updates, and client expectation management.
• Manage multiple projects, prioritizing effectively and flagging risks early.
• Analyze transcripts against quality rubric and drive prompt/flow improvements.

Skills

Arabic

English

LLMs & Prompt Engineering

APIs

Webhooks

JSON

Python

JavaScript

Project management

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

Sarj in Riyadh is hiring an Agent Engineer to design, configure, and improve Voice AI agents that converse with clients' customers. You will lead client projects from discovery to go-live, craft prompts and conversation flows, and integrate agents with client systems.

You will collaborate with Operations, Engineering, and Product teams and serve as the main contact for clients during delivery. Ideal candidates have a CS/Engineering background, up to 2 years’ experience, and fluency in Arabic and