Agent Engineer

Sarj | سرج; Riyadh; On-site; SAR 150,000 - 210,000; Full time

Job summary

Sarj in Riyadh is hiring an Agent Engineer to design, configure, and improve Voice AI agents that converse with clients' customers. You will lead client projects from discovery to go-live, craft prompts and conversation flows, and integrate agents with client systems.

You will collaborate with Operations, Engineering, and Product teams and serve as the main contact for clients during delivery. Ideal candidates have a CS/Engineering background, up to 2 years’ experience, and fluency in Arabic and

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Up to 2 years of relevant experience; fresh grads welcome.
• Fluent in Arabic and English, written and spoken.
• Excellent communication skills and confidence leading client conversations.
• Solid understanding of LLMs and prompt engineering.
• Working knowledge of APIs, webhooks, and JSON.
• Experience with a scripting language (e.g. Python or JavaScript) is a plus.
• Proven ability to manage projects or deliverables with clear ownership.

Responsibilities

• Design and refine prompts and conversation flows for how agents speak and handle complex requests.
• Integrate agents with client systems (CRMs, booking/ticketing tools) via APIs and webhooks.
• Build proofs of concept for new client use cases from scoping to delivery.
• Test agents across scenarios to ensure reliable performance before and after launch.
• Own end-to-end delivery of client projects including scope, timelines, quality, and outcomes.
• Lead requirements gathering, progress updates, and client expectation management.
• Manage multiple projects, prioritizing effectively and flagging risks early.
• Analyze transcripts against quality rubric and drive prompt/flow improvements.

Skills

Arabic

English

LLMs & Prompt Engineering

APIs

Webhooks

JSON

Python

JavaScript

Project management

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Job description

About Us

Built with in KSA and leveraging Silicon Valley expertise, we’re creating innovative solutions in the realm of Voice AI and AI agents. As we continue our rapid growth trajectory in an exciting and dynamic market, we’re looking for A-players to join our team.

Role Overview

As an Agent Engineer, you’ll design, configure, and improve Voice AI agents that hold real conversations with our clients’ customers. Think of it as a client-facing prompt engineering role with project ownership: you’ll lead client projects from discovery to go-live, build prompts and conversation flows, integrate agents with client systems, and continuously improve performance based on real calls. You’ll work closely with our Operations, Engineering, and Product teams, and act as a key point of contact for clients throughout delivery.

Key Responsibilities

Build & Integrate

• Design and refine prompts and conversation flows that shape how agents speak, respond, and handle complex requests.
• Integrate agents with client systems (e.g. CRMs, booking and ticketing tools) through APIs and webhooks.
• Build Proofs of Concept (POCs) for new client use cases, from scoping to demo-ready delivery.
• Test agents across scenarios and edge cases to ensure reliable performance before and after launch.

Own Delivery

• Own end-to-end delivery of client projects, including scope, timelines, quality, and outcomes.
• Serve as the main point of contact for clients, leading requirements gathering, progress updates, and expectation management.
• Manage multiple projects at once, prioritizing effectively and flagging risks early.

Improve & Optimize

• Analyze real calls and transcripts against our quality rubric, identifying errors, hallucinations, and recurring failure patterns.
• Turn insights into prompt, flow, and integration improvements, and share feedback that informs our product roadmap.
• Contribute to weekly quality reports and help evolve our quality standards and best practices.
• Support and guide interns on prompting and delivery best practices.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Up to 2 years of relevant experience; fresh graduates with previous relevant internships are welcome to apply.
• Fluent in Arabic and English, written and spoken.
• Excellent communication skills and confidence leading client conversations.
• Solid understanding of LLMs and prompt engineering.
• Working knowledge of APIs, webhooks, and JSON.
• Experience with a scripting language (e.g. Python or JavaScript) is a plus.
• Proven ability to manage projects or deliverables with clear ownership.

Why Join Us?

• Opportunity to be part of a high-growth, innovative tech start-up
• Collaborative, mission-driven culture
• Hands-on experience working on impactful AI products