VIP Guest Experience Supervisor | Front Office

Holiday Inn; Riyadh; On-site; SAR 8,000 - 11,000; Full time

Job summary

Holiday Inn Riyadh Rose Yard is seeking a dedicated Guest Experience Supervisor to lead the Front Office team and ensure exceptional guest service throughout the stay. The role involves supervising Guest Experience Agents, coordinating VIP arrivals, and upholding Holiday Inn brand standards.

The ideal candidate will have 2–4 years in Front Office or Guest Experience, with at least 1 year in a supervisory role, and strong knowledge of Opera PMS.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 2–4 years of Front Office or Guest Experience experience, including at least 1 year in a supervisory role.
• Strong knowledge of Front Office procedures and Opera PMS.
• Excellent leadership, guest relations, communication, and interpersonal skills.
• Good understanding of cashiering procedures, room allocation, and guest account management.

Responsibilities

• Supervise the daily activities of the Guest Experience team, ensuring consistent delivery of exceptional guest service.
• Welcome VIP guests, IHG One Rewards members, long-stay guests, and guests with special requests, ensuring personalized and memorable experiences.
• Support Front Desk operations, including guest check-in, check-out, room assignments, key issuance, payment verification, and billing accuracy.
• Ensure guest profiles, preferences, and loyalty program information are accurately maintained in the Property Management System (Opera PMS).
• Handle guest complaints, service recovery, and special requests professionally, ensuring prompt resolution and guest satisfaction.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, Reservations, and Security to ensure seamless service delivery.

Skills

Leadership

Guest relations

Communication

Interpersonal skills

Problem solving

Service recovery

Education

Bachelor's or Diploma in Hospitality Management

Related field degree

Tools

Opera PMS

Job description

Holiday Inn Riyadh Rose Yard is seeking a dedicated Guest Experience Supervisor to lead the Front Office team and ensure exceptional guest service throughout the stay. The role involves supervising Guest Experience Agents, coordinating VIP arrivals, and upholding Holiday Inn brand standards.

The ideal candidate will have 2–4 years in Front Office or Guest Experience, with at least 1 year in a supervisory role, and strong knowledge of Opera PMS.