Video Telematics Operator

Fms International; Medina; On-site; SAR 134,000 - 201,000; Full time

Job summary

Fms International in Medina, Saudi Arabia, seeks a vigilant control room operator to monitor live video feeds and telematics for fleet safety. You will analyze incidents in real time, coordinate with customers, and document actions for reference, ensuring quick, compliant responses.

Experience in fleet management or telematics and strong communication are key requirements for this role.

Qualifications

• High school diploma or equivalent; further education in logistics, security, or related field is a plus.
• Experience in a control room or monitoring environment, preferably in fleet management or telematics.
• Excellent communication skills to interact with customers and internal teams effectively.

Responsibilities

• Monitor live video feeds and telematics data to detect incidents across customer fleets.
• Conduct real-time event analysis to assess severity and initiate actions per SOPs.
• Coordinate with customers to report incidents, provide video evidence, and suggest follow-up actions.
• Log events, document actions, and compile incident reports for customer reference.

Skills

Attention to detail

Decision-making

Calm under pressure

Communication skills

Fleet management familiarity

Education

High school diploma

Further education in logistics or security

Tools

Video telematics software

GPS tracking systems

Job description

Responsibilities

Monitor live video feeds and telematics data to detect and review incidents driving behaviors or unusual activities across customer fleets Conduct real-time event analysis to assess severity and initiate necessary actions or alerts as per standard operating procedures Coordinate with customers to report incidents provide video evidence and suggest follow-up actions to ensure driver and asset safety Log events document actions taken and compile incident reports for customer reference Collaborate with the fleet management and customer success teams to maintain operational efficiency and safety standards

Qualifications

High school diploma or equivalent; further education in logistics, security, or a related field is a plus. Experience in a control room or monitoring environment, preferably in fleet management or telematics. Strong attention to detail, quick decision-making skills, and the ability to stay calm under pressure. Familiarity with video telematics software, GPS tracking systems, and safety protocols. Excellent communication skills to interact with customers and internal teams effectively.