Training & Quality Programs Coordinator

IHG Hotels & Resorts; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Job summary

IHG Hotels & Resorts in Saudi Arabia seeks a Training & Quality Coordinator to support Learning & Development and Quality initiatives. You will coordinate training across hotel departments, maintain training records, and assist with quality audits to ensure standards are met.

Responsibilities include scheduling sessions, preparing materials, tracking attendance, and assisting with new joiner orientation to foster a compliant and capable team aligned with IHG standards.

Qualifications

• Diploma or Bachelor's degree in Human Resources, Hospitality, Business Administration, or a related field.
• Previous experience in Learning & Development, Quality, HR, or hotel operations is preferred.
• Good communication and coordination skills.
• Strong organizational and time-management skills.
• Good command of English; Arabic is an advantage.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Coordinate and schedule training sessions for all hotel departments.
• Prepare training calendars, attendance sheets, training materials, and related documents.
• Maintain accurate and up-to-date training records for all colleagues.
• Follow up with departments regarding mandatory and departmental training requirements.
• Support the implementation of IHG and hotel learning programs.
• Monitor training attendance and completion rates.
• Assist in preparing training reports and Learning & Development KPIs.
• Support quality audits and follow up on action plans and improvement areas.
• Coordinate colleague assessments, evaluations, and feedback related to training.
• Assist in organizing orientation and induction programs for new joiners.

Job description

IHG Hotels & Resorts in Saudi Arabia seeks a Training & Quality Coordinator to support Learning & Development and Quality initiatives. You will coordinate training across hotel departments, maintain training records, and assist with quality audits to ensure standards are met.

Responsibilities include scheduling sessions, preparing materials, tracking attendance, and assisting with new joiner orientation to foster a compliant and capable team aligned with IHG standards.