Quality & Learning Leader: Elevate Guest Experience

Radisson Hotel Group; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Hotel stay discounts

Staff discounts

Discounts on breakfast, F&B, and spa

Job summary

Radisson Hotel Group is seeking a Quality Assurance & Learning & Development professional in Jeddah to lead hotel-wide quality initiatives, develop and deliver targeted training, and monitor performance and compliance. You will drive corrective actions and partner with departments to close gaps, ensuring guest satisfaction and standards are consistently met.

The role requires 1–3 years in quality, L&D, or compliance, with strong analytical, reporting, and communication skills.

Qualifications

• 1–3 years of experience in Quality, Learning & Development, Training, Compliance, or a combined Quality/L&D role.
• Experience with quality management systems, audits, SOPs, risk management, and continuous improvement.
• Experience in developing and delivering training programs and competency assessments.
• Strong analytical, reporting, presentation, and facilitation skills.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.

Responsibilities

• Lead hotel-wide quality initiatives aligned with brand, company, regulatory, and operational standards.
• Provide leadership with real-time and periodic updates on hotel performance, guest satisfaction, quality trends, incidents, and key improvement priorities.
• Lead weekly quality reviews focused on guest feedback, defect trends, business standards, recurring issues, and corrective actions.
• Conduct regular quality audits and compliance assessments to identify gaps, risks, and opportunities for improvement.
• Facilitate structured problem-solving and root cause analysis to address quality issues and prevent recurrence.
• Monitor corrective and preventive actions, ensuring timely implementation and sustainable resolution.
• Engage with operational teams and guests to identify service gaps, understand root causes, and drive practical improvements.
• Promote a strong culture of quality, accountability, guest focus, and continuous improvement across the organization.

Skills

Analytical skills

Reporting skills

Presentation skills

Facilitation skills

Tools

Microsoft Office

Job description

Radisson Hotel Group is seeking a Quality Assurance & Learning & Development professional in Jeddah to lead hotel-wide quality initiatives, develop and deliver targeted training, and monitor performance and compliance. You will drive corrective actions and partner with departments to close gaps, ensuring guest satisfaction and standards are consistently met.

The role requires 1–3 years in quality, L&D, or compliance, with strong analytical, reporting, and communication skills.