Technical Support Engineer

Alfanar; Riyadh; On-site; SAR 112,000 - 169,000; Full time

Job summary

A leading electrical and engineering company in Riyadh seeks a Technical Support Engineer to provide vital support in troubleshooting and resolving technical issues related to warranty claims and project execution. The ideal candidate should hold a Bachelor's degree in Electrical Engineering and have 2 to 4 years of relevant experience. Responsibilities include assisting with field commissioning, project engineering support, and maintaining technical documentation. This role offers opportunities for continuous learning and development within the engineering team.

Qualifications

• Bachelor's degree in Electrical Engineering or a related field.
• 2 to 4 years of relevant work experience in technical support.
• Knowledge of Electrical, Electromechanical systems and Customer Service programs.

Responsibilities

• Provide technical assistance and solutions for warranty claims.
• Support installation and troubleshooting during field commissioning.
• Aid project teams with technical tasks and documentation.

Skills

Customer Service Orientation

Engineering Best Practices

Troubleshooting Skills

Education

Bachelor Degree in Electrical Engineering

Job description

Technical Support Engineer - Protection | alfanar Electric

Description:

Requisition ID: 26308

City: DASA Manag.

Group overview: Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.

alfanar is involved in:

• Electrical, Electromechanical and Civil Engineering Construction
• Manufacturing and Marketing Electrical Construction Products
• Allied Engineering Services

Our Main Divisions:

• alfanar electric
• alfanar Construction
• alfanar Building Systems

alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.

alfanar electric operates industries in:

• Riyadh and Jubail, Saudi Arabia
• Dubai, UAE
• London, UK

alfanar has a development and engineering center in Chennai, India.

The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh. Spread across 700,000 square meters, the Complex houses alfanar’s facilities. The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.

Job Purpose

Responsible for providing technical assistance and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. This role acts as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.

Key Accountability Areas

Warranty Claims Support:

• Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
• Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.

Field Commissioning Assistance:

• Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
• Contribute to ensuring systems meet project specifications and compliance standards.
• Document commissioning issues and assist in resolving them collaboratively.

Project Engineering Support:

• Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
• Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.

Technical Documentation:

• Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
• Support the preparation and review of clear, concise technical reports and documentation.

Learning and Development:

• Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
• Contribute to improving engineering workflows by supporting process enhancements under supervision.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve related problems and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance:

• Comply with related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Bachelor Degree in Electrical Engineering or any relevant field

Work Experience

2 to 4 Years

Technical / Functional Competencies

Customer Service Orientation

• Customer Service Programs

Engineering Best Practices

• Engineering Optimization
• Engineering Research