Technical support engineer

Join Solutions; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading solutions provider in Jeddah is seeking a skilled Technical Support Engineer. The role involves delivering technical support across voice, email, and chat. Ideal candidates must be Saudi Nationals, native Arabic speakers, and have a minimum of 4 years of experience in technical support. This position requires strong problem-solving skills and excellent communication abilities. The organization values long-term employment and seeks proactive self-starters ready to tackle challenges in an enterprise environment.

Qualifications

• Saudi National, Native Arabic speakers with high proficiency in English required.
• Minimum of 4+ years in a client-facing role.
• Experience in enterprise technical support preferred.

Responsibilities

• Take ownership of customer issues to resolution.
• Deliver voice, email, and chat-based technical support.
• Document customer issues in knowledge bases.

Skills

Problem-solving skills

Excellent written and verbal communication

Client-facing skills

Patience and perseverance

Curiosity for learning new technologies

Education

Bachelor's in CS, CE, IT, CIS or equivalent

Tools

CRM and Marketing Platforms

SaaS technology

Job description

About the job Technical support engineer

We are looking for an experienced and result-driven Technical support engineer with

excellent skills and willingness to work under pressures, and learn new knowledge within

international environment

Responsibilities

• Take ownership of customer issues and see problems through to resolution
• Deliver voice, email, and chat-based technical support to a wide range of customers
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document information in the form of knowledge base, tech notes, and articles
• Work with the technical lead assigned to the business area, define design solutions across all system components, and identify all configurations and build tasks, and
• Follow the SLA for issues with respect to the severity.

You shouldn’t apply if

• You’re not a native Arabic speaker
• You’re looking for a short-term gig. We prefer long-term employees
• You don’t enjoy (enterprise) software and technology
• You value job titles and organizational fluff, or
• You aren’t a self-starter and need training for everything you do
• You’re not a proactive person

Requirements

• Bachelors in CS, CE, IT, CIS or equivalent
• Living in Jeddah is must or willing to re-locate to Jeddah smoothly
• Out of work for at least 3 months
• Saudi National, Native Arabic speakers with High proficiency in English with excellent written and oral skills are a must
• Having a minimum of 4+ years in a client-facing role.
• Proven working experience in enterprise technical support, IT support, or as a technical
• Strong problem-solving skills
• Excellent client-facing skills
• Keen to learn new technologies
• Excellent written and verbal communication skills, and
• Great interpersonal and communication skills
• A self-learner can pick up tech skills with minimum support and have a curiosity about learning new concepts.
• Do not shy away from work that requires patience and perseverance.
• Experience in working with SaaS technology.
• Good Experience with CRM and Marketing Platforms
• Excellent knowledge of Business processes and how to create business processes