Technical Services and Support Manager

Jotun Middle East, India and Africa (MEIA); Dammam; On-site; SAR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Jotun Academy

Career development

Inclusive culture

Job summary

Jotun Saudia Co. Ltd. in Dammam is looking for a Technical Services and Support Manager to lead the Technical Service Support team, coach staff and ensure safe, efficient coating operations for Performance Coatings.

You will oversee technical response, claims handling, training and development while aligning with global guidelines, reporting to the Protect ive & Marine Segment Director. The role requires 7+ years in technical service and sales support, a Bachelor’s degree and AMPP/Nace Level 3

Qualifications

• Bachelor's degree.
• 7+ years of relevant experience in Technical Service & Sales Support.
• AMPP/ Nace Level 3 certification.
• Proven leadership, strategic thinking and techno-commercial acumen.
• Fluency in English—both verbal and written.

Responsibilities

• Ensure technical integrity of how Performance Coatings products are sold and applied.
• Manage technical part of complaint processes with timely conclusions and feedback.
• Drive learning from complaints through reviews, root-cause analysis and corrective actions.
• Transfer knowledge through training on local and global processes within Marine and Protective coatings.
• Lead and develop the team, ensure staffing and competence, support R&D with trials.
• Maintain service policies, procedures and budget plans aligned with strategy.

Skills

Technical Service & Sales Support

Leadership

Strategic thinking

English fluency

Education

Bachelor's degree

Job description

SUMMARY OF THE ROLE:

As a Technical Services and Support Manager, you will be responsible to manage the Technical Service Support department in the Jotun Saudia by close cooperation with the organization's functions, coaching and training of staff and active involvement in operational matters to make sure that Performance Coatings business in the local unit is operating with safe and efficient systems by competent staff for paints specifications, guarantee handling, claims management, sales support, technical training and technical service.

The position is based at Dammam and reports to the Protective & Marine Segment Director.

Responsibilities:

• Ensure the technical integrity of how Performance Coatings products and systems are sold and applied within the assigned unit(s) by managing replies to technical questions related to coating systems, specifications, guarantees, and application, to ensure expected coatings performance and minimization of risk of claims.
• Manage the technical part of Performance Coatings complaint processes within the assigned unit(s) by ensuring a timely conclusion to complaints and feedback to customers in order to ensure that Jotun is perceived as a preferred and professional supplier along with local technical documentation and statements in line with local market needs and global guidelines.
• Drive internal learning from complaints processes by regular review meetings, action plans and follow up, identifying root cause, corrective actions and monitoring the efficiency of corrective actions to minimize risk of repetition.
• Through training ensure that the knowledge is transferred to the local organization, general technical knowledge as well as detailed specific product knowledge and knowledge of Jotun's global working processes within Marine and Protective coatings to ensure competent and committed staff in line with market needs.
• Manage and lead the team by developing, guiding and supporting team members and ensuring the staffing and competence profile of the team is fit-for-purpose in order to achieve agreed objectives and performance and support the R&D function by carrying out trial applications and field testing.
• Ensure the technical Service policies, procedures, and operating structure are in place to ensure Jotun's quality standard is met and develop the local Technical Sales Support business plans and dept. operations, including budget development both short and long term, in line with Marine and Protective strategy following up on the local business development activities of the Performance Coatings business in Saudi Arabia.

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

We are looking for:

Qualification:

• Bachelor's degree.
• 7+ Years relevant experience in Technical Service & Sales Support function
• Specific certifications: AMPP/ Nace Level 3
• Proven leadership, strategic thinking, and Techno-commercial acumen.
• Fluency in English – both verbal and written.

Location: Dammam, Saudi Arabia

Personal Qualities:

• Understands the organization's informal rules and structures and utilizes political processes effectively to get things done.
• Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Quickly understands and analyzes complex issues and problems; comes up with sound and rational judgments.
• Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Develops people through delegation, empowerment and coaching; promotes career and self-development.
• Makes an impact; convinces and persuades others; promotes plans and ideas successfully.

What We Offer:

• Competitive compensation and benefits.
• Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.
• Career development opportunities across multiple disciplines and geographies.
• Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores.
• A supportive and inclusive company culture where you can be your authentic self.
• A focus on having fun together through team building and social activities.

POSITION INFORMATION

Company: Jotun Saudia Co. Ltd.

Contract Type: Regular

Time Type: Full time

CLOSING DATE (dd.mm.yyyy): 18.10.2026

WHO WE ARE

Jotun's story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.

Jotun Saudia Co. Ltd., established in 1984, is one of the key markets within the MEIA region. With 2 production facilities, 5 warehouses and more than 450 employees, we aim to further strengthen Jotun's position in Saudi Arabia through ambitious market growth plans that focus on innovation, efficiency and profitability.

Visit our Career Page to know more about life at Jotun.

Jotun's company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.

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