Technical Customer Success Manager - SaaS Cyber Defense

ZeroFox; Saudi Arabia; On-site; SAR 300,000 - 360,000; Full time

Job summary

ZeroFox is seeking a customer-facing professional to own a portfolio of enterprise customers in a fast-growing security SaaS platform. You’ll configure and tune the platform for each environment, build reporting that demonstrates value, and lead training so customers can use the platform independently.

You’ll partner with Product, Customer Operations, and Services to relay what you hear from customers, drive improvements, and ensure each account achieves measurable outcomes.

Qualifications

• 3+ years in a customer-facing role such as customer success, technical account management, project management, or professional services.
• Experience configuring and maintaining a SaaS platform across multiple customer accounts at once.
• A track record of managing customer engagements through to resolution, with real satisfaction outcomes to show for it.
• Strong written and verbal communication, comfortable presenting to both technical and business stakeholders.

Responsibilities

• Own the relationship for a portfolio of customers across industries and company sizes.
• Configure and tune the ZeroFox platform for each customer's environment, building reporting that shows what the platform caught and stopped.
• Run training that gets a customer's team using the platform without you in the room.
• Provide feedback to Product and Services based on customer inputs to shape future development.

Skills

Customer success

Account management

SaaS platforms

Communication

Job description

ZeroFox is seeking a customer-facing professional to own a portfolio of enterprise customers in a fast-growing security SaaS platform. You’ll configure and tune the platform for each environment, build reporting that demonstrates value, and lead training so customers can use the platform independently.

You’ll partner with Product, Customer Operations, and Services to relay what you hear from customers, drive improvements, and ensure each account achieves measurable outcomes.