Customer Success Manager

ZeroFox; Saudi Arabia; On-site; SAR 300,000 - 360,000; Full time

Job summary

ZeroFox is seeking a customer-facing professional to own a portfolio of enterprise customers in a fast-growing security SaaS platform. You’ll configure and tune the platform for each environment, build reporting that demonstrates value, and lead training so customers can use the platform independently.

You’ll partner with Product, Customer Operations, and Services to relay what you hear from customers, drive improvements, and ensure each account achieves measurable outcomes.

Qualifications

• 3+ years in a customer-facing role such as customer success, technical account management, project management, or professional services.
• Experience configuring and maintaining a SaaS platform across multiple customer accounts at once.
• A track record of managing customer engagements through to resolution, with real satisfaction outcomes to show for it.
• Strong written and verbal communication, comfortable presenting to both technical and business stakeholders.

Responsibilities

• Own the relationship for a portfolio of customers across industries and company sizes.
• Configure and tune the ZeroFox platform for each customer's environment, building reporting that shows what the platform caught and stopped.
• Run training that gets a customer's team using the platform without you in the room.
• Provide feedback to Product and Services based on customer inputs to shape future development.

Skills

Customer success

Account management

SaaS platforms

Communication

Job description

ZeroFox is the trusted solution for defending organizations against daily cyber threats that erode revenue, damage reputation, and frustrate security and risk teams. With over a decade of SaaS expertise, ZeroFox unifies Cyber Threat Intelligence, Brand and Domain Protection, Attack Surface Intelligence, Executive Protection, and Physical Security Intelligence in one platform.

Our continuous cycle, Discover, Validate, Disrupt, empowers organizations to identify exposures, prioritize risks, and stop attacks before they cause harm. Thousands of customers worldwide, including leaders in finance, media, retail, healthcare, and government, rely on ZeroFox to deliver timely, actionable intelligence that reduces risk, accelerates response, and defends your world.

You'll own the relationship for a portfolio of customers across industries and company sizes, from Fortune 1000 accounts to fast-moving startups. That means configuring and tuning the ZeroFox platform for each customer's environment, building reporting that shows what the platform actually caught and stopped, and running the training that gets a customer's team using the platform without you in the room. You'll work closely with Product, Customer Operations, and Services, feeding back what you're hearing across your portfolio so it shapes what gets built next instead of staying stuck in one account. When something breaks, or a customer needs something the platform doesn't do out of the box, you're the person who chases it down, not the person who files a ticket and waits.

The Reality

You'll thrive here if:

• You're comfortable being the technical person in the room with a customer, not just the relationship person
• You can hold a dozen different customer environments in your head and still remember the specific way each one uses the platform
• You'd rather fix the actual problem than elevate it and move on
• You've configured or administered a SaaS platform across multiple customer accounts at once, so this isn't your first time managing that kind of complexity
• You take it personally when a customer isn't getting value, and you go find out why instead of waiting for them to complain

The Toolkit

You'll need to bring:

• 3+ years in a customer-facing role such as customer success, technical account management, project management, or professional services
• Experience configuring and maintaining a SaaS platform across multiple customer accounts at once
• A track record of managing customer engagements through to resolution, with real satisfaction outcomes to show for it
• Strong written and verbal communication, comfortable presenting to both technical and business stakeholders

The Other Stuff

• Total Compensation $300,000 - $360,250 SAR