Team Manager - Riyadh

Tiffany & Co.; Riyadh; On-site; SAR 250,000 - 380,000; Full time

Job summary

Tiffany & Co. in Riyadh is seeking a Team Manager to support the Store Manager in leading, developing and supporting the sales, operations and security teams to meet and exceed commercial targets and elevate the Tiffany store experience.

You will be a dynamic, attentive, inspiring leader who mentors staff and delivers unmatched client service. As a guest experience manager, you will coach the team on delivering Tiffany Touch moments, deepen client relationships, drive KPI achievement, and ensure

Qualifications

• Minimum 5 years of sales management experience within retail or luxury retail.
• Proven track record in achieving commercial results.
• Flexibility to work non-traditional hours including nights, weekends and holidays.
• Strong oral and written communication skills; brand recognition and market penetration.

Responsibilities

• Coach and support the sales and operations to meet/exceed commercial targets.
• Lead and coach on client feedback to elevate the Tiffany experience.
• Provide management presence on the sales floor and ensure Tiffany client experience expectations are met.
• Optimize hospitality and store amenities to create unique experiences.
• Drive client development and KPI achievement.

Skills

Leadership

Sales management

Client relationships

Communication

Time management

Education

University degree

Tools

Microsoft Office

POS system

Job description

The Team Manager will support the Store Manager in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial target and elevate the Tiffany store experience. The Team Manager will assume oversight for the store when the Store Manager is not present. You will be dynamic, attentive and an inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed client service.

Responsibilities

• Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
• Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
• Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
• Manage and motivate the team to consistently achieve or exceed store commercial targets
• Deepen the relationship with your clients to achieve or exceed sales targets, product category targets, and relevant KPIs.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service:

• Lead, model, and coach based on client feedback and elevate the Tiffany Experience.
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being always delivered.
• Optimize hospitality and store amenities to create unique experiences.
• Act on NPS performance and client feedback to improve customer service.

Talent Management:

• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence:

• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with establishedoperational procedures. Identify and execute efficiencies and best practices
• Ensure compliance with all internal control procedures.

Qualifications

Required Qualifications

• A minimum of 5 years of sales management experience within retail or luxury retail.
• Proven track record in sales generation, managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including nights, weekends, and holidays.
• Proficiency with Microsoft Office software including Word, Excel, Outlook, Point of Sales (POS) system Strong oral and written communication skill.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• The ability to inspire trust, integrity, fairness and professionalism both with clients and staff members.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Preferred qualifications

• Previous experience in a luxury retail environment.
• A university degree.
• Additional language skills are preferred. Arabic language is preferred.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.