Strategic Visitor Experience Manager

Riyadh Holding; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Riyadh Holding Company seeks an experienced Visitor Experience Manager for King Abdullah Gardens to oversee end-to-end visitor journeys, products, activations and service standards. You will coordinate across internal teams, operators and partners to identify needs, close gaps and deliver a seamless, engaging destination experience.

The role requires a Bachelor's degree in a related field and 5+ years in tourism/destination management or related areas.

Qualifications

• Bachelor's degree in Tourism, Destination Management or related field.
• 5+ years of experience in tourism/destination management, visitor experience, destination activation, or related fields.

Responsibilities

• Lead the design and continuous improvement of the end-to-end visitor journey from pre-arrival planning to on-site experience and departure.
• Identify visitor needs, pain points and improvement opportunities across destination touchpoints.
• Develop and enhance visitor-facing products, services and experiences aligned with target segments and commercial objectives.
• Integrate destination products, programs and activations into a coherent visitor journey.
• Review initiatives from a visitor-experience perspective and recommend adjustments to content, sequencing, access and delivery.
• Lead the development of integrated experiences to strengthen engagement, dwell time, satisfaction, conversion and repeat visitation.
• Coordinate visitor-experience priorities across internal teams, operators, partners and stakeholders.
• Build and manage partnerships that enhance visitor services and the overall destination experience.
• Translate insights from visitor research into prioritized journey and product improvements.
• Track KPIs such as satisfaction, NPS, complaints, engagement and repeat visitation.
• Define and improve visitor service standards and readiness ahead of openings and peak periods.

Education

Bachelor's degree in Tourism, Destination Management, Hospitality Management, Business Administration, Product Development, Event Management or a related field

Job description

Riyadh Holding Company seeks an experienced Visitor Experience Manager for King Abdullah Gardens to oversee end-to-end visitor journeys, products, activations and service standards. You will coordinate across internal teams, operators and partners to identify needs, close gaps and deliver a seamless, engaging destination experience.

The role requires a Bachelor's degree in a related field and 5+ years in tourism/destination management or related areas.