Strategic OTC & Logistics Manager (3PL & Fulfillment)

Quest Search and Selection; Riyadh; On-site; SAR 300,000 - 420,000; Full time

Job summary

Quest Search and Selection is seeking an experienced Order Fulfillment & Logistics Manager to own the end-to-end OTC process from order confirmation to delivery and installation in Riyadh. You will lead a logistics team, manage 3PL partners, and ensure service levels, cost control, and data integrity.

The role requires strong leadership, cross-functional collaboration, and a track record of improving delivery performance while ensuring compliance with internal policies and international import

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business Administration or related field.
• 5-7+ years in Order Fulfillment, Logistics or similar functions.
• Proven end-to-end order fulfillment and logistics experience.
• Strong warehousing, transport, delivery and installation knowledge.
• Experience managing 3PLs and external partners.
• Solid financial acumen for logistics cost control.
• Excellent project management, analytical, and negotiation skills.
• Proven leadership with ability to motivate and develop teams.
• Strong communication and stakeholder management.
• Fluency in English is essential.

Responsibilities

• Manage end-to-end Order-to-Cash process for service excellence and efficiency.
• Lead and manage 3PL partners, with focus on SLAs and performance.
• Monitor KPIs, customer satisfaction metrics, and ops targets.
• Partner with sales to minimize backlog and order slippage.
• Oversee accurate invoicing and compliance with fiscal policies.
• Support sales forecasting and monthly/quarterly/annual planning.
• Ensure data integrity across order processing and portfolio management.
• Drive continuous improvement in customer fulfillment and logistics.
• Promote governance, compliance and best practices in OTC.
• Optimize costs, inventory, stock availability, and processes.
• Build and lead a high-performing logistics and fulfillment team.

Skills

Order Fulfillment

Logistics Management

Leadership

Project Management

Analytical Skills

Negotiation

Communication

Stakeholder Management

English Fluency

Financial Acumen

Education

Bachelor's degree in Supply Chain/Logistics/Business Admin

Tools

ERP systems

WMS platforms

Job description

Quest Search and Selection is seeking an experienced Order Fulfillment & Logistics Manager to own the end-to-end OTC process from order confirmation to delivery and installation in Riyadh. You will lead a logistics team, manage 3PL partners, and ensure service levels, cost control, and data integrity.

The role requires strong leadership, cross-functional collaboration, and a track record of improving delivery performance while ensuring compliance with internal policies and international import