Strategic F&B COO — Growth, Ops & Expansion Leader

RAWAJ; Riyadh; On-site; SAR 850,000 - 1,400,000; Full time

Job summary

RAWAJ in Riyadh, Saudi Arabia seeks a strategic Chief Operating Officer to oversee operations across multiple departments and guide expansion. The role emphasizes brand standards, food safety, and customer experience, with a track record in leading large teams within reputable restaurant brands or F&B retail businesses.

The CEO will drive KPI reporting, budget adherence, and performance improvements while coordinating with senior management on growth plans and profitability initiatives.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Engineering, or a related field. An MBA is an advantage.
• At least 2 years of experience in a COO position or 5 years as an Operations Director, with leadership and operational achievement.
• Proven experience within well-known restaurant brands or established F&B retail businesses.
• Strong experience managing Operations, R&D, Maintenance, Projects, and Call Center.
• Demonstrated ability to lead large teams and drive business performance.
• Strong financial and commercial acumen, including budgeting, cost control, and profitability improvement.
• Experience in restaurant expansion, operational standardization, and multi-site management.
• Excellent strategic planning, problem-solving, and decision-making skills.
• Strong stakeholder management and communication skills in Arabic and English.

Responsibilities

• Lead and oversee the company’s overall operations, ensuring efficiency, consistency, and alignment with strategic objectives.
• Develop and implement operational strategies to support business growth, profitability, and expansion.
• Oversee restaurant operations and ensure compliance with brand standards, food safety requirements, and service quality expectations.
• Manage and coordinate multiple departments, including Operations, R&D, Maintenance, Projects, and Call Center.
• Establish and monitor KPIs, operational performance metrics, and reporting frameworks across all departments.
• Drive process improvements, operational efficiency, cost optimization, and resource utilization.
• Oversee new restaurant openings, projects, and operational readiness to support business expansion.
• Collaborate with senior management to develop business plans, budgets, and growth strategies.
• Monitor financial and operational performance, identifying opportunities to improve profitability and productivity.
• Ensure consistent customer experience and service standards across all locations and business units.
• Lead, develop, and mentor departmental heads, fostering accountability, collaboration, and high performance.
• Identify operational risks and implement effective solutions to ensure business continuity and sustainable growth.

Skills

Operations leadership

Bilingual Arabic/English

Strategic planning

Budgeting & cost control

Multi-department management

Education

Bachelor's in Business Admin / related field

MBA (advantage)

Job description

RAWAJ in Riyadh, Saudi Arabia seeks a strategic Chief Operating Officer to oversee operations across multiple departments and guide expansion. The role emphasizes brand standards, food safety, and customer experience, with a track record in leading large teams within reputable restaurant brands or F&B retail businesses.

The CEO will drive KPI reporting, budget adherence, and performance improvements while coordinating with senior management on growth plans and profitability initiatives.