Strategic Digital Product & Portfolio Leader

Total-TECH Co; Jeddah; On-site; SAR 180,000 - 260,000; Full time

Job summary

Total-TECH Co in Saudi Arabia seeks a senior digital product leader to own discovery, roadmaps and cross-functional delivery across SaaS platforms. You will coordinate analytics, CX, CRM, and engineering to drive win-win value and scalable customer experiences.

You will manage backlogs, define success metrics, and influence investment decisions with leadership while ensuring governance and alignment across vendors and internal teams.

Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, Engineering, Digital Business, Product Management or related field.
• 8-12+ years of relevant experience, including 3-5 years in senior digital product, platform or product portfolio responsibilities.
• Demonstrated hands-on ownership of discovery, roadmaps, prioritization, backlogs, requirements, cross-functional delivery and launch readiness.
• Experience managing multiple digital products or connected business capabilities in complex customer-facing environments.
• Understanding of SaaS ecosystems, API integrations and enterprise technology dependencies.
• Strong commercial analysis, stakeholder engagement, problem solving and executive communication.

Responsibilities

• Maintain an integrated portfolio roadmap across products journeys, platforms and strategic initiatives.
• Assess initiatives against business value, customer impact, urgency, effort, readiness, risk, dependencies, reuse and strategic alignment.
• Lead discovery with business customers, UX, CX, analytics, tech and delivery partners.
• Define problems, outcomes, customer journeys, use cases, capabilities and requirements; produce functional specs.
• Coordinate capabilities across eCommerce, CRM, engagement, VoC analytics, AI automation and partner ecosystems.
• Maintain product backlogs, epics, stories, acceptance criteria and traceability; oversee release scope and decisions.

Skills

Discovery ownership

Roadmaps

Backlogs

Cross-functional delivery

Executive communication

SaaS ecosystems

API integrations

Education

Bachelor's degree in Business/CS/IS/Engineering

Tools

Jira

Azure DevOps

Confluence

Salesforce

Sprinklr

Qualtrics

Job description

Total-TECH Co in Saudi Arabia seeks a senior digital product leader to own discovery, roadmaps and cross-functional delivery across SaaS platforms. You will coordinate analytics, CX, CRM, and engineering to drive win-win value and scalable customer experiences.

You will manage backlogs, define success metrics, and influence investment decisions with leadership while ensuring governance and alignment across vendors and internal teams.