Strategic Client Growth & Retention Specialist

smart Europe GmbH; Jeddah; Presencial; SAR 150 000 - 210 000; Tempo integral

Resumo da oferta

Smart Europe GmbH is seeking a Customer Success Specialist to manage a portfolio of Smart Services clients from contract signing to renewal and expansion. The role focuses on retention and relationship building, ensuring clients receive measurable value and renew because the value is evident.

The Specialist is the single named point of accountability for each client, working with government and private sector entities in Saudi Arabia.

Qualificações

• Bachelor's degree in Business, Information Technology, Marketing, or a related field.
• Two to five years in customer success, account management, client servicing, or a comparable client-facing commercial role.
• Demonstrated ownership of a client portfolio with retention or renewal responsibility — not solely support ticket handling.
• Experience working with B2B clients in Saudi Arabia, and comfort operating with government, semi-government, and PIF-affiliated entities.
• Working familiarity with a CRM or ERP system. Experience with Odoo is an advantage.
• Professional working proficiency in Arabic and English, written and spoken. Client meetings, contracts, and correspondence occur in both.

Responsabilidades

• Own a portfolio of Smart Services clients from contract signing through renewal and expansion.
• Ensure clients derive measurable value from services and renew based on visible outcomes.
• Speak with client executives and translate needs between client and delivery teams.
• Identify genuine expansion opportunities within existing accounts.
• Maintain real-time coaching and documentation of next steps with owners.

Conhecimentos

Commercial judgement

Written discipline

Senior stakeholder communication

Technical literacy

Escalation courage

Follow-through

Formação académica

Bachelor's degree in Business, IT, Marketing or related field

Ferramentas

CRM/ERP systems

Descrição da oferta de emprego

Smart Europe GmbH is seeking a Customer Success Specialist to manage a portfolio of Smart Services clients from contract signing to renewal and expansion. The role focuses on retention and relationship building, ensuring clients receive measurable value and renew because the value is evident.

The Specialist is the single named point of accountability for each client, working with government and private sector entities in Saudi Arabia.