Strategic Account Manager

WebEngage; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Benefits offered by this job

Learning culture with tools and mentorship

Medical insurance with Covid care facilities

Mental health programs

Contemporary leave policy

Job summary

WebEngage in Riyadh is seeking an experienced professional to manage top enterprise accounts, drive revenue, and engage with clients. You will collaborate closely with the project and customer success teams while utilizing excellent communication skills to foster strong relationships.

An ideal candidate will have a master's degree in business administration with 4+ years of SaaS experience. The role offers growth opportunities within an inclusive culture promoting work-life balance and support for mental health.

Qualifications

• 4+ years of experience in a customer-facing role in a SaaS setup.
• Proficient in reading, writing and speaking Arabic.
• Domain experience with analytics, data, databases or business intelligence is preferred.

Responsibilities

• Manage top enterprise accounts and drive revenue.
• Responsible for managing existing business and cross/up-sell.
• Strategic account mapping to establish and nurture relationships.
• Analyze business potential and execute strategies to drive sales.

Skills

Customer success

Account management

Proficiency in Arabic

Digital Marketing products

Strong communication

Education

Masters degree in Business Administration

Job description

Overview

WebEngage is a customer data platform and marketing automation suite that enables user engagement and retention. A growing SaaS company with a global presence and a focus on sustainable growth, offering a single dashboard to unify and analyze customer data, engage across multiple channels, and personalize messages for web and mobile experiences.

Responsibilities

• Manage top enterprise accounts and drive revenue
• Responsible for managing existing business and cross/up-sell within the same account as well as group accounts (Automation, Consumables, Custom Analytics, etc)
• Strategic account mapping to establish and nurture relationships with key stakeholders at the client side, including CXOs
• Participate in and conduct Executive Business Reviews (EBRs)
• Analyze business potential and execute strategies to drive sales and achieve targets
• Implement processes to improve delivery quality and reduce turnaround time
• Ensure conflict resolution and compliance on client deliverables and revenue
• Identify client goals and represent their interests to internal teams
• Collaborate with the project and CSM teams to maintain knowledge of project/account status and identify issues or opportunities
• Proactively identify risks in Enterprise accounts
• Help drive customer references and case studies, and increase speaker participation
• Provide strong account management to existing clients and keep them informed about new products and services

Ideal Candidate

• 4+ years of experience in a customer-facing role (customer success or account management) in a SaaS setup
• Proficient in reading, writing and speaking Arabic
• Masters degree in Business Administration (preferred)
• Domain experience with analytics, data, databases or business intelligence (preferred)
• Go-Getter: willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Excellent communication: clear and effective communication
• Experience in Digital Marketing products is an added advantage

Life At WebEngage

• Transparent culture with visibility into team goals and regular town hall meetings
• Inclusive work culture that promotes a relaxed, creative and productive environment
• Autonomy, open communication, growth opportunities while maintaining work-life balance
• Company-sponsored offsites and team bonding opportunities

Perks & Benefits

• Learning culture with tools and mentorship; (MacBook provided for Engagers)
• Medical insurance with Covid care facilities, mental health programs, and a contemporary leave policy

Explore More Here

https://youtu.be/Y0HjfyMjUpg

https://www.linkedin.com/company/webengage

https://twitter.com/WebEngage?s=09

Think you fit the bill? Come along, let’s redefine the future of Marketing Automation!