Store Supervisor

مجموعة كارا ستوديو السعودية; Tabuk; On-site; SAR 150,000 - 200,000; Full time

Job summary

تبحث شركة رائدة في مجال التجزئة عن مشرف متجر لدعم القيادة العامة وأداء العمليات. ستكون مسؤولاً عن ضمان العمليات السلسة ورفع مستوى الخدمة للعملاء، بالإضافة إلى إشرافك على أعضاء الفريق وتحقيق أهداف الأداء. يتطلب هذا المنصب خبرة 3–5 سنوات في البيع بالتجزئة أو دور إشرافي، ومن المفضل وجود خلفية في التجزئة الفاخرة.

Qualifications

• خبرة لا تقل عن 3–5 سنوات في البيع بالتجزئة، مع 1–2 سنوات في دور إشرافي.
• تجربة في البيع بالتجزئة الفاخرة أو الأزياء أو البيئات الضيافية تعتبر ميزة.

Responsibilities

• دعم العمليات اليومية للمتجر بالتنسيق مع مدير المتجر.
• الإشراف على وتوجيه أعضاء الفريق لضمان الأداء والخدمة الممتازة.
• ضمان تجربة عملاء راقية باستمرار في جميع الأوقات.
• مراقبة المعايير التشغيلية وقياس الأداء اليومي والشهري.

Skills

مهارات القيادة والأشخاص

فهم جيد لعمليات البيع بالتجزئة وأنظمة نقاط البيع

عميل موجه مع القدرة على تحليل الأداء

مهارات خدمة العملاء وحل المشكلات

Education

دبلوم أو بكالوريوس في إدارة الأعمال أو إدارة التجزئة

Job description

Overview

The Store Supervisor supports the overall leadership, operational performance, and service excellence of the store. Acting as a key operational and commercial lead, the role ensures seamless store operations, high team performance, and an elevated client experience. The Store Supervisor assumes full operational responsibility during assigned shifts or in the absence of the Store Manager, ensuring alignment with company policies, objectives, and luxury service standards.

Core Commitments & Professional Conduct

• Maintain consistent presence in line with approved schedules and operational requirements.
• Handle all company, client, and business information with discretion, confidentiality, and professionalism.
• Actively support store performance objectives and individual sales targets through leadership and execution.

Leadership & Team Oversight

• Support and oversee daily store operations in coordination with the Store Manager and senior leadership.
• Act as the primary point of contact during assigned shifts or in the absence of the Store Manager.
• Supervise, guide, and motivate team members to ensure consistent performance and service excellence.
• Ensure strict adherence to company policies, procedures, grooming standards, and code of conduct.
• Support onboarding, training, coaching, and ongoing development of store staff.
• Monitor staff attendance, punctuality, shift coverage, and presentation standards.

Client Experience & Service Excellence

• Ensure a consistently elevated luxury client experience at all times.
• Lead by example in client engagement, product knowledge, and service delivery.
• Support the professional handling and resolution of client feedback, concerns, and service issues.
• Ensure all client interactions reflect the company’s values, brand image, and service philosophy.

Operations & Performance Management

• Support store opening and closing procedures in line with operational guidelines and security protocols.
• Oversee product presentation, visual order, merchandising standards, and overall store appearance.
• Monitor daily and monthly performance metrics and support corrective actions when required.
• Ensure accurate execution of procedures related to exchanges, returns, discounts, and documentation.
• Support inventory control, stock handling, and participation in stock counts.
• Prepare and submit operational updates, handover notes, and reports to the Store Manager or Area / Island Manager.

Financial & Asset Responsibility

• Support cash handling procedures, daily closures, and reconciliation activities.
• Assist in the preparation of bank deposits and required financial documentation.
• Ensure safeguarding of company assets, merchandise, and store equipment at all times.

Maintenance & Operational Continuity

• Monitor the condition of the store environment, fixtures, and equipment.
• Report maintenance issues and follow up with management to ensure timely resolution.
• Support uninterrupted store operations during peak trading periods, staff absences, or special operational requirements.

Requirements

Qualifications and Experience

• Diploma or Bachelor’s degree in Business, Retail Management, or related field preferred.
• Minimum 3–5 years of retail experience, with at least 1–2 years in a supervisory role.
• Experience in luxury retail, fashion, perfume, or hospitality environments is an advantage.

Job Specific Skills

• Strong leadership and people management skills.
• Solid understanding of retail operations, POS systems, and inventory control.
• Sales-driven with the ability to analyse performance and support target achievement.
• Strong customer service and problem-resolution skills.

Competencies

• Professionalism and integrity.
• Strong communication and interpersonal skills.
• Attention to detail and operational discipline.
• Ability to work under pressure and manage multiple priorities.