Store Manager

Chalhoub Group; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury retail group in Saudi Arabia seeks a talented retail leader to manage and inspire a sales team. This role involves setting and achieving sales targets, developing strong client relationships, and creating an inclusive work environment. The ideal candidate will have solid experience in retail management, a deep understanding of luxury fashion trends, and the ability to leverage CRM tools. A commitment to employee growth and development is essential. Competitive benefits including flexible working policies are offered.

Benefits

Health care

Child-education contribution

Exclusive employee discounts

Remote and flexible working policies

Qualifications

• Experience in managing and developing a sales team.
• Demonstrated success in meeting or exceeding sales targets.
• Proven ability to manage and expand a client book using CRM tools.

Responsibilities

• Lead by example and represent the brand.
• Define, execute and monitor the store action plan to achieve sales targets.
• Manage the customer database to build relationships and opportunities.
• Stay ahead of trends and provide feedback.
• Create a positive work environment based on trust and respect.
• Develop the omnichannel mindset among the team.

Skills

Team Leadership

Business Acumen

Clienteling Expertise

Fluency in English

Styling & Product Knowledge

Tools

CRM tools

Job description

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing

• Lead by example and represent the brand by communicating its values and philosophy through all interactions with customers and team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPIs.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back‑office team.
• Think hybrid by leveraging all types of points of sale online and offline.
• Provide a clear vision to the team about the business and store's vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and act as the voice of employees when needed by sharing their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote a growth mindset by leveraging the Group's learning tools and platforms and constantly monitoring the team's development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.
• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, and supporting the brand's e‑commerce business, including different activities, offerings and activations.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
• Ensure all sales and operational policies and procedures are followed and maintained in the store.
• Ensure e‑commerce orders are prepared within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools to support customer experience in and outside of store (Clienteling app, OMS, Business WhatsApp, etc.) and ensure the team is well‑versed with them or otherwise trained.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s visual merchandising guidelines.
• Ensure all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action.
• Ensure a healthy floor coverage by analysing historical traffic data and anticipating peak hours.

What You’ll Need To Succeed

• Team Leadership: Experience in managing and developing a sales team
• Business Acumen: Demonstrated success in meeting or exceeding sales targets
• Clienteling Expertise: Proven ability to manage and expand a client book using CRM tools
• Communication & Language Skills
• Mandatory: Fluency in English
• Styling & Product Knowledge
• In‑depth understanding of luxury fashion trends, materials and craftsmanship.
• Ability to provide expert styling advice and personalized wardrobe curation.

What We Can Offer You

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child‑education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.