Sr. Technical Account Manager, Enterprise Support – Saudi Arabia

AWS EMEA SARL (Saudi Arabia Branch) (Amazon); Riyadh; On-site; SAR 300,000 - 540,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Senior Technical Account Manager for enterprise support in Saudi Arabia. You will influence large enterprises to maximize value from AWS services, acting as the customer advocate and technical leader across Compute, Storage, Database, AI/ML, Networking, and more.

You will craft cloud strategies and drive adoption while ensuring operational health and cost efficiency. You will work with AWS Solutions Architects, Business Developers, and Sales teams to

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications.
• 5+ years of technical engineering experience.

Responsibilities

• Build solutions, provide technical guidance and advocate for the customer.
• Maintain operational health of AWS environments while optimizing cost and complexity.
• Develop trusted relationships with customers and understand their business needs.
• Drive technical discussions with incidents, trade-offs, and risk management.
• Collaborate with partners from developers to executives to deliver value.

Skills

Distributed applications experience

Technical engineering experience

Job description

Description

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support we're looking for a Sr. Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS. In the role, you will support our customers' creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI/ML, Networking, Serverless and more. You will have the opportunity to be the technical leader to large enterprises while being their advocate, and 'voice of the customer' to AWS product teams.

As a Senior TAM, you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.

You will provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.

The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!

Key job responsibilities

• You'll build solutions, provide technical guidance and advocate for the customer
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Develop trusting relationships with customers, understanding their business needs and technical challenges
• Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
• Consult with a range of partners from developers through to C-suite executives
• Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers
• With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
• Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning
• Solve a variety of problems across different customers as they migrate their workloads to the cloud

Basic Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience

Preferred Qualifications

• Experience in a 24×7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead

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Tagged as: and Support Engineering, IT, operations