Sr. Customer Success Manager

present of AI; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Lucidya is seeking a Senior Account Manager for Government & Solutions in Riyadh to own government and large enterprise accounts from start to finish. You will act as the primary liaison across diverse stakeholders and ensure delivery milestones, reporting, and commitments are met.

The role requires fluent Arabic and English, strong organizational skills, and the ability to turn listening and data into actionable client guidance.

Qualifications

• Several years of account management or customer success experience.
• Experience with public sector clients preferred.
• Fluency in Arabic and English required.

Responsibilities

• Own government and large enterprise accounts from start to finish.
• Serve as the main contact across multiple stakeholders and keep delivery on track.
• Translate listening and data into clear client advice and recommendations.

Skills

Account management

Customer success

Public sector experience

Bilingual Arabic/English

Job description

Customer & Solutions · Riyadh, Riyadh Province, Saudi Arabia · Full-time · Senior level

The role owns a set of government and large enterprise accounts from start to finish, acting as the main contact across many stakeholders and keeping projects, reporting and commitments on track. A strong candidate brings several years of account management or customer success work, ideally with public sector clients, plus the ability to turn listening and media data into clear advice. Being organized, proactive and fluent in both Arabic and English matters here.

How it fits the AI era

The platform already handles much of the customer journey on its own, so the human side of this job is reading the data, judging what it means for a client and steering delivery. AI takes over routine monitoring and reporting, which frees the account lead to focus on relationships, stakeholder trust and decisions. The role sits where automated insight meets the judgment and communication that clients still expect from a person.

How it builds AI experience

Working here gives hands on exposure to an AI native customer experience platform built on in house language models trained on large volumes of multilingual conversation. A candidate can build relevant experience by learning how social listening and sentiment tools work, practicing turning their outputs into recommendations, and getting comfortable with customer success software. Understanding how government clients measure outcomes with these tools would help.

Worth showing

• Government account management
• End to end delivery
• Insights to recommendations
• Arabic and English fluency
• CRM and success tools

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Lucidya

Lucidya provides an artificial intelligence customer experience platform unifying social listening, omnichannel engagement, and autonomous support, per the company.