Customer Success Manager - Government Sector

present of AI; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Lucidya is hiring a Customer Success Manager for the Government Sector in Riyadh to steward a portfolio of public clients. You will ensure successful onboarding, drive adoption of our AI-powered platform, and translate complex tech into clear value propositions for decision makers.

The role requires 3–5 years in B2B SaaS CS, fluency in Arabic and English, and comfort with CRM and CS tools. Saudi nationals only. This is a full-time on-site position.

Qualifications

• 3–5 years in customer success for B2B software.
• Fluent in Arabic and English.
• Comfort with CRM and CS tools.
• Saudi nationals only; government/public sector experience is a plus.

Responsibilities

• Own a portfolio of government and public sector clients, ensuring setup and ongoing value.
• Help clients use the platform frequently and derive measurable outcomes.
• Explain technical ideas clearly to non-technical stakeholders.
• Read usage patterns and provide product feedback to the CS and product teams.

Skills

Arabic fluency

English fluency

CRM tools

CS software

Tools

CRM systems

Customer success tools

Job description

Customer Success Manager - Government Sector

Customer & Solutions · Riyadh, Riyadh Province, Saudi Arabia · Full-time · Mid level

This role looks after a portfolio of government and public sector clients, making sure they get set up well, use the platform often, and see real value over time. A strong candidate has about three to five years in customer success for B2B software, speaks Arabic and English comfortably, and can explain technical ideas simply. Comfort with CRM and customer success tools, plus a habit of reaching out before problems appear, matters a lot. The role is open to Saudi nationals only.

How it fits the AI era

The platform itself uses AI to handle parts of the customer journey on its own, so a customer success manager needs to understand what the product automates and explain it clearly to clients. Usage data and feedback scores can be tracked faster with software, which frees time for deeper conversations. Building trust with government stakeholders, reading their priorities, and guiding them through change remain very human work.

How it builds AI experience

Someone in this role would learn how an AI platform for social listening, customer engagement, and automated support works in real customer settings, and how Arabic and English language understanding shapes results. Hands-on practice comes from onboarding clients, reading usage patterns, and passing product feedback to the product team. To build this experience early, try the main features of similar AI customer experience tools and practice explaining what they do in plain language.

Worth showing

• B2B SaaS account ownership
• Arabic and English fluency
• CRM and CS tool use
• Adoption and NPS improvement
• Public sector stakeholder management

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Lucidya

Lucidya provides an artificial intelligence customer experience platform unifying social listening, omnichannel engagement, and autonomous support, per the company.