Solutions Engineer

Fortra; Saudi Arabia; On-site; SAR 279,000 - 502,000; Full time

Job summary

Fortra is seeking a Solutions Engineer (Presales) to act as a trusted advisor, identifying optimal solutions for customers and guiding the sales process with technical demonstrations and proposals.

You will collaborate with sales, partners, and product teams, deliver high-impact demonstrations, and plan proofs of concept while traveling to meet customers and events as needed.

Qualifications

• Four-year degree in a technical field or equivalent experience.
• 3+ years in technical presales, consultancy, development or support.
• Excellent oral presentation and ability to train in technical settings.
• Knowledge of multiple technologies including networking, web services and cloud/hybrid infra.
• Experience with workflow scripting or development in any language.
• Understanding of security fundamentals and data protection.
• Ability to travel regionally 1–3 times per quarter.

Responsibilities

• Partner with sales to identify customer needs and propose solutions.
• Deliver technical presentations and respond to technical questions.
• Design secure, scalable solutions across on-prem, cloud, and hybrid envs.
• Plan proofs of concept with scope, timelines and success criteria.
• Support RFPs, RFIs, and security questionnaires.
• Collaborate with product, engineering, and services to resolve issues.
• Represent Fortra at trade shows, user groups, and webinars.

Skills

Presales

Presentations

Requirements analysis

Team collaboration

Public speaking

Education

Bachelor's degree in CS/IT

Tools

SFTP

FTPS

HTTPS

SQL

LDAP

SAML

JSON

XML

Windows

Linux

Cloud platforms

Containerization

Job description

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

Fortra’s Solutions Engineer's, also known as Presales Consultant/Engineer or Sales Engineer, are known as the trusted advisor's that expertly identify optimal solutions for our customer’s needs. It is an exciting opportunity for experienced professionals possessing strong technical skills, openness and team collaboration, and excellent presentation skills that help drive sales activities and business development.

You will work with leading companies for our global company, providing guidance during the sales process by identifying customers technical and business requirements and demonstrating product capabilities. You willl also be responsible for designing a solution proposal that is the best for the customer. Solutions Engineering is a fantastic role to interact and learn from multiple teams including sales, business partners, professional services, marketing, technical support and product development. Some of these activities may require traveling occasionally to meet customers and business partners on their premises, as well as participating in tradeshows or events.

What You'll Do

• Be a team with sales representatives and work together on any activities with prospective customers and business partners.
• Conduct “pain discovery” processes to understand the customer needs and articulate a solution that best addresses that need. Ability to understand the customer’s current environment and business problems.
• Deliver technical presentations and respond to technical questions during sales calls.
• Develop, present and deliver high-impact solution demonstrations.
• Design secure, scalable solutions across on-premises, cloud, and hybrid environments
• Be the owner for our customer’s evaluation process of the offered products and solutions.
• Plan and manage proofs of concept, including scope, success criteria, timelines, customer responsibilities, and technical validation.
• Detect technical and functional objections from the prospective customer during the sales process, be creative finding solutions, and work together with the appropriate team for remediation.
• Build and defend proposals to customers, articulating the benefits of our company as the best solution that addresses that need to all levels, including “C” level executives.
• Support responses to RFPs, RFIs, security questionnaires, and technical tender requirements.
• Work together on partners activities like discovery calls, demos, proposals, events and others.
• Participate in partner enablement activities like tech training and functional enablement.
• Collaborate with product management, engineering, support, and professional services to resolve technical issues and represent regional customer needs.
• Represent the Company at Trade Shows, User Group events, Conferences, and Virtual webinar events.
• Serve as the market expert on products, from how customers use them, to how the competition positions against them, to how the field sells and services them.

Qualifications

• Four-year Degree in a technical field, ideally Computer Science or IT is preferred, or adequate career experience.
• 3+ years of experience in IT on at least one of the following areas: technical presales, technical consultancy, development or technical support activities.
• Excellent oral presentation skills, public relations skills, and the ability to educate and train in a technical environment.
• General knowledge of several technologies such as: SFTP, FTPS, HTTPS, SQL, SMB; NAS, DNS, proxies, load balancers, LDAP, SAML, API, web services, JSON, XML, Windows, Linux, cloud providers, hybrid infrastructure and containerized deployments.
• Previous experience in workflow development or scripting, in any language.
• Security fundamentals: Encryption, PKI, authentication, authorization, certificates, key management, network security, Anti-malware, Data Loss Prevention, compliance and secure deployment practices
• Working effectively with partners and distributors across the Middle East
• Ability to work independently in a regional role while collaborating effectively with international and remote teams.
• Willingness to travel occasionally. In a normal year, you might expect to travel 1-3 times per quarter.
• Previous experience in MFT, data integration or job scheduling solutions is a plus.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.