Technical Account Manager

Fortinet; Saudi Arabia; On-site; SAR 180,000 - 300,000; Full time

Job summary

Fortinet, a global leader in network security solutions, seeks a Technical Account Manager in Saudi Arabia to serve as the primary technical advisor for strategic enterprise customers. You will understand customer business and technical needs, offer tailored solutions, and guide optimization of return on investment.

You will troubleshoot a full range of Fortinet products, reproduce customer environments in lab setups, and propose new solutions.

Qualifications

• Bachelor’s degree or equivalent experience required with 6+ years in technical support/post‑sales
• Fluency in English and Arabic is essential
• Fortinet certifications are a distinct advantage
• Experience with telco or large enterprise customers preferred

Responsibilities

• Develop understanding of customer business and technical needs to provide guidance
• Proactively advise customers with best practices and technical recommendations
• Run advanced troubleshooting across Fortinet products and environments
• Own customer incidents to drive timely resolutions and maintain communication until close
• Produce service reports for key stakeholders and follow up on issues with R&D

Skills

Networking fundamentals

Security product experience

Troubleshooting skills

Customer management

Fortinet product experience

Education

Bachelor’s degree in CS/SE or related field

Fortinet NSE4/FCP/FCSS/FCX certifications (advantage)

Tools

Lab equipment

Job description

Job Description

Would you like to join the leading global provider of network security solutions to help strategic accounts optimize their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long‑term trusted relationship by operating as the primary technical advisor for key enterprise customers.

As Technical Account Manager, you will develop a deep understanding of the customer business and technical needs to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keep the customers' mission‑critical environments healthy by identifying potential issues before they become problems and by improving the overall customer experience via best practices and technical recommendations that optimize their return on investment.

If you are keen on helping customers achieve their strategic objectives while working on cutting‑edge security products, then come and join our team.

Key Responsibilities

• Develop a deep understanding of the customer business/technical needs to provide technical information, guidance and support.
• Become a trusted advisor by proactively guiding your customers with technical recommendations and best practices.
• Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, and recommend potential new solutions.
• Take initiatives and ownership of customer incidents to drive timely resolutions.
• Manage customer communications and expectations until the closure of each case.
• Participate in customer conference calls or face‑to‑face customer meetings.
• Produce service reports to summarize service activity and performance for key stakeholders.
• Report software/hardware related issues to the R&D department and assure follow‑up.

Skills and Attributes

• Good understanding of data networking protocols, specifically TCP/IP, routing and switching.
• Hands‑on experience with security products and technologies (e.g., Firewalls, IDS/IPS, DDoS, VPN, Web application Firewall).
• Strong troubleshooting and problem‑solving skills.
• Face‑to‑face and remote customer management experience.
• Previous experience in a technical support position with telco or large enterprise space.
• Strong interpersonal and communication skills.
• Previous experience with Fortinet products is an advantage.

Educational and Experience Requirements

• Minimum of 6 years of experience in a technical support/post‑sales role.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent experience.
• Fortinet certifications (NSE4, FCP, FCSS, FCX) are a distinct advantage.
• Fluency in English and Arabic is essential.